After Sales Support Manager

4 days ago

Hyderabad, Telangana, India Banyan Nation Full time ₹ 9,00,000 - ₹ 12,00,000 per year

Job Title: After Sales Support Manager

Location: Hyderabad, H.O

Job Req. ID: BN-S&M-AM-0061

About Banyan Nation:

Banyan Nation is Indias most trusted plastic recycler, recognized for pioneering a circular economy for plastics. Headquartered in Hyderabad, we are a leading player in the FMCG bottle- to-bottle recycling industry. In the last three years alone, we have enabled the manufacturing of over 2 billion sustainable bottles.

We believe in ethical sourcing and ensuring that every bottle we recycle is traceable for years. Additionally, our integration of informal waste collectors into formal value chains reflects our commitment to social responsibility.

Heres our video to know more: Our Top Clients:

1 Hindustan Unilever Limited

2 Shell, HPCL, IOCL

4 Valvoline

5 Reckitt

6 ITC Limited

7 Godrej

Position Overview:

  • Provide technical after-sales support for customers using recycled plastics in moulding applications.

Ensure optimal product performance and customer satisfaction.

Reach out to us to apply:

Email:

Key Responsibilities:

  • Technical Support: Assist customers in blow moulding, injection moulding, and extrusion applications.
  • Troubleshooting: Identify and resolve processing issues at customer sites.
  • Training & Documentation: Conduct training sessions and document technical issues/solutions.
  • Collaboration: Work with Quality & R&D teams to enhance product performance.
  • Sales Support: Assist sales teams in customer trials and product qualifications.
  • Complaint Analysis: Track and analyse customer complaints to find trends and improvements.
  • Travel Requirement: 40-50% travel to customer sites.

Additional Responsibilities:

  • Build relationships with moulders/converters and understand their challenges.
  • Promote Banyan grades to moulders/converters.

Required Qualifications:

  • Education: B.Tech/B.E. in Plastics Engineering/Polymer Technology or related fields.
  • Experience: 7+ years in plastic processing (blow moulding, injection moulding, extrusion).
  • Strong understanding of polymer properties, processing parameters, and quality control.
  • Excellent problem-solving, analytical, communication, and interpersonal skills.
  • Fluent in English & Hindi, willing to travel frequently.

Preferred Qualifications:

  • Experience with recycled plastics and FMCG packaging.
  • Additional regional language skills.
  • Familiarity with CRM systems.

Whats Offered:

  • Competitive salary & benefits.
  • Opportunity to work with leading brands.
  • Professional development.
  • Health insurance and dynamic work environment

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