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Production Support Engineer

3 weeks ago

Noida, Uttar Pradesh, India FCI CCM Full time US$ 90,000 - US$ 1,20,000 per year

Broad Function:

We are seeking a Production Support Engineer who will be responsible for providing technical support to customers using Java-based applications and certain composition engines like Quadient, OpenText, etc. Provide optimal solutions for the core problems, code fixes, diagnose and fix operational issues.

Roles and Responsibilities:

Issue Resolution and SLA Adherence:

  • Resolve complex issues with minimal downtime and adherence to SLAs.
  • Perform RCA for critical failures and provide comprehensive documentation.
  • Implement failover mechanisms for high availability during outages.

Automation and Predictive Analysis:

  • Automate recurring tasks using Python, Bash, or other scripting tools.
  • Configure proactive monitoring and alerts to minimize manual intervention.
  • Use predictive analysis to identify and preempt potential failures.

Technical Expertise:

  • Troubleshoot databases (SQL/NoSQL) and optimize query performance.
  • Work extensively with Kafka for messaging and Amazon EKS for container orchestration.
  • Develop and maintain solutions using Java and Spring Boot.

Collaboration and Documentation:

  • Conduct biweekly review meetings with stakeholders.
  • Escalate critical issues to Level 2 with detailed analysis and logs.
  • Maintain clear documentation of workflows, application flows, and resolution playbooks.
  • Foster a collaborative team environment by sharing learnings and solutions.

Monitoring and Alerting:

  • Configure tools like Prometheus, Grafana, or ELK for real-time system monitoring.
  • Set up proactive alert systems to address potential system issues.
  • Audit monitoring configurations to align with evolving system requirements.

New Feature Development and Maintenance:
Collaborate with product teams to deploy new features effectively.

Requirements

Desired Candidate profile:

  • Bachelor's degree in computer science or related field.
  • 3+ years of experience in production support or related roles.
  • Expertise in Java, SQL, Kafka, MongoDB.
  • Proficiency in scripting languages like Python and Bash.
  • Strong analytical and problem-solving skills with RCA and log analysis experience.

Benefits

The company offers a range of employee benefits including:

  • Cashless medical insurance for employees, spouses, and children
  • Accidental insurance coverage
  • Life insurance coverage
  • Retirement benefits including Provident Fund (PF) and Gratuity
  • ESI*
  • Complementary meal coupons
  • Company-paid transportation
  • Sodexo benefits for income tax savings
  • Paternity & Maternity Leave Benefit
  • National Pension Saving