
Product Support Engineer
4 weeks ago
Provide expert-level support (Level 2/3) for application security, collaborating
with customers, partners, and internal teams.
Troubleshoot complex technical issues, including performancebottlenecks,
system crashes, and security vulnerabilities.
Deliver training sessions and create educational content to enhance team
knowledge.
Manage customer escalations, offering effective solutions while adhering to
service level agreements (SLAs).
Analyze support trends and work with product teams to improve our security
offerings.
Mentor junior engineers and contribute to the knowledge base with guides and
technical articles.
Required Skills:
8+ years in technical support, specializing in network security and operating
systems (Linux/UNIX).
Strong understanding of internet security, TCP/IP, HTTP, firewalls, and cloud
ecosystems (AWS, Azure, GCP).
Proficiency with tools like Wireshark, OpenSSL, and curl.
Excellent communication and problem-solving skills.
Ability to quickly grasp and apply new technologies and processes.
Preferred Qualifications:
- Experience in scripting (Perl, Python, Shell) and knowledge of CRM systems(Salesforce, Jira).
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