Product Support Engineer

3 days ago


Noida, Uttar Pradesh, India Thales Full time
Job Description

Provide expert-level support (Level 2/3) for application security, collaborating

with customers, partners, and internal teams.

Troubleshoot complex technical issues, including performancebottlenecks,

system crashes, and security vulnerabilities.

Deliver training sessions and create educational content to enhance team

knowledge.

Manage customer escalations, offering effective solutions while adhering to

service level agreements (SLAs).

Analyze support trends and work with product teams to improve our security

offerings.

Mentor junior engineers and contribute to the knowledge base with guides and

technical articles.

Required Skills:

8+ years in technical support, specializing in network security and operating

systems (Linux/UNIX).

Strong understanding of internet security, TCP/IP, HTTP, firewalls, and cloud

ecosystems (AWS, Azure, GCP).

Proficiency with tools like Wireshark, OpenSSL, and curl.

Excellent communication and problem-solving skills.

Ability to quickly grasp and apply new technologies and processes.

Preferred Qualifications:

- Experience in scripting (Perl, Python, Shell) and knowledge of CRM systems(Salesforce, Jira).

  • Noida, Uttar Pradesh, India Appsquadz Software Pvt Ltd Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Job Description Product Support Engineer Position: Product Support EngineerExperience: 3 yearsLocation: Onsite/Noida About the Role We are looking for a proactive and technically skilled Product Support Engineer with hands-on experience in supporting video streaming, content security, or broadcast solutions. The ideal candidate will have a good...


  • Noida, Uttar Pradesh, India SaaS Labs Full time

    Job DescriptionJoin SaaS Labs, where innovation meets excellence SaaS Labs is a global SaaS company powering over 6000 businesses worldwide with its software ecosystem focused on automation, productivity, and collaboration. Backed by leading investors such as Peak XV Partners, Base10 Partners, and Eight Roads, our portfolio includes JustCall, Helpwise,...


  • Noida, Uttar Pradesh, India Coforge Full time

    Job Description- Provide production support for Hadoop, Hive, Kafka, PySpark, SQL databases on Unix platforms.- Troubleshoot issues related to data processing pipelines using Talend and ServiceNow.- Collaborate with development teams to resolve incidents and implement patches in a timely manner.- Monitor system performance and troubleshoot issues to ensure...


  • Noida, Uttar Pradesh, India Aakash Educational Services (AESL) Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    Job Overview Work with the AESL end users and provide help to the users in adopting the product. Work directly with product engineering, business analysis and DBA teams to ensure permanent resolution of issues and enhanced product.Key ResponsibilitiesResponsible for complete Product Adoption across branches.Participate in UAT/ OAT/ Training sessions.Define...


  • Noida, Uttar Pradesh, India FCI CCM Full time US$ 90,000 - US$ 1,20,000 per year

    Broad Function:We are seeking a Production Support Engineer who will be responsible for providing technical support to customers using Java-based applications and certain composition engines like Quadient, OpenText, etc. Provide optimal solutions for the core problems, code fixes, diagnose and fix operational issues.Roles and Responsibilities:Issue...


  • Noida, Uttar Pradesh, India Cotality Full time ₹ 1,04,000 - ₹ 1,30,878 per year

    At Cotality, we are driven by a single mission—to make the property industry faster, smarter, and more people-centric. Cotality is the trusted source for property intelligence, with unmatched precision, depth, breadth, and insights across the entire ecosystem. Our talented team of 5,000 employees globally uses our network, scale, connectivity and...

  • Support Engineer

    5 days ago


    Noida, Uttar Pradesh, India HashiCorp Full time

    Job DescriptionAbout The RoleHashiCorp is looking for a high-caliber customer facing engineering professional to join its Support Engineering team in Noida, India. This is an exciting opportunity to join a small team and have a direct impact on HashiCorps fast growing business. This highly visible position will be an integral part of both the support...

  • Support Engineer

    3 days ago


    Noida, Uttar Pradesh, India Ecobillz Full time US$ 60,000 - US$ 1,20,000 per year

    We are looking for a highly skilled and experienced Support Engineer to join our team at Ecobillz Private Limited. The ideal candidate will have 1-4 years of experience in the software product industry.Roles and ResponsibilityProvide technical support and assistance to customers via phone, email, or chat.Troubleshoot and resolve customer complaints and...


  • Noida, Uttar Pradesh, India People Prime World Wide Full time

    Key Responsibilities :- Provide L2/L3 level production support for mainframe-based applications and services.- Monitor, triage, and resolve incidents and issues in production environments to ensure minimal downtime.- Perform root cause analysis and coordinate with development teams for permanent fixes.- Execute and validate data integrity through strong SQL...


  • Noida, Uttar Pradesh, India beBeeCustomerSupport Full time ₹ 50,00,000 - ₹ 1,00,00,000

    Are you passionate about delivering exceptional customer support and problem-solving expertise? We are seeking a skilled Product Support Engineer to join our team.About the RoleThis role involves being the primary point of contact for customers using our cloud-based phone system and contact center platform. You will be responsible for troubleshooting...