Production Support Engineer

At Cotality, we are driven by a single mission—to make the property industry faster, smarter, and more people-centric. Cotality is the trusted source for property intelligence, with unmatched precision, depth, breadth, and insights across the entire ecosystem. Our talented team of 5,000 employees globally uses our network, scale, connectivity and technology to drive the largest asset class in the world. Join us as we work toward our vision of fueling a thriving global property ecosystem and a more resilient society.

Cotality is committed to cultivating a diverse and inclusive work culture that inspires innovation and bold thinking; it's a place where you can collaborate, feel valued, develop skills and directly impact the real estate economy. We know our people are our greatest asset. At Cotality, you can be yourself, lift people up and make an impact. By putting clients first and continuously innovating, we're working together to set the pace for unlocking new possibilities that better serve the property industry.

Job Description:

In India, we operate as Next Gear India Private Limited, a fully-owned subsidiary of Cotality with offices in Kolkata, West Bengal, and Noida, Uttar Pradesh. Next Gear India Private Limited plays a vital role in Cotality's Product Development capabilities, focusing on creating and delivering innovative solutions for the Property & Casualty (P&C) Insurance and Property Restoration industries.

While Next Gear India Private Limited operates under its own registered name in India, we are seamlessly integrated into the Cotality family, sharing the same commitment to innovation, quality, and client success.

When you join Next Gear India Private Limited, you become part of the global Cotality team. Together, we shape the future of property insights and analytics, contributing to a smarter and more resilient property ecosystem through cutting-edge technology and insights.

We are seeking a skilled Application Support Engineer to manage the day-to-day operations and performance of multiple critical applications in a dynamic, high-demand environment. You'll be part of the team who is focused on managing cloud-hosted applications and work closely with the application development and cloud infrastructure teams to maintain maximum application reliability and availability

The ideal candidate will have knowledge of cloud platforms (GCP or Azure), hands-on experience with SQL and Postgres databases, proven problem-solving skills and the ability to troubleshoot and resolve application issues with minimal escalation.

Job Description

• Application Deployments: Plan and execute application and related database deployments following established processes with adherence to Corporate Change Management standards.
• Incident Management : Participate in the troubleshooting, and resolution of application issues in real time with timely communication to affected parties. Ensure that incidents are logged, tracked, and escalated as necessary.
• Root Cause Analysis (RCA) : Contribute to post-incident reviews, drive root cause analysis efforts, and ensure that lessons learned are shared across teams.
• Monitoring & Alerting : Implement and optimize monitoring tools to proactively detect issues and ensure the health and performance of production applications.
• System Stability & Performance : Work closely with the development, infrastructure, and operations teams to ensure the stability and scalability of production applications. Recommend and implement improvements to increase system reliability. Support defined SLAs based on severity and work with DevOps and Engineering to meet those SLAs.
• Continuous Improvement : Engage in continuous improvement efforts by identifying gaps in application operations processes and implementing best practices. Optimize incident application restoration times and overall performance.
• Collaboration with Stakeholders : Engage with application stakeholders, product owners, and other cross-functional teams to ensure effective communication and resolution of issues.
• Knowledge Management : Maintain and update documentation for application support procedures, system configurations, and incident management. Create knowledge-based articles and ensure the team is well-trained on new systems and procedures.
• On-Call Rotation : Participate in on-call rotation for critical incidents, ensuring that production applications are supported 24/7/365.

Job Qualifications:

Required Skills & Qualifications:

• Proven experience in Application support
• Bachelor's degree in computer science, Information Technology, or a related field.
• 4+ years of experience in production support, system administration, or related technical roles with a focus on cloud-based systems management (GCP or Azure)
• Knowledge of incident management, system monitoring, and troubleshooting methodologies.
• Experience with Incident Management tools is required
• Understanding of production systems, system architectures, and distributed systems.
• Hands-on experience with monitoring tools.
• Proficiency in Windows/Linux/Unix environments and system administration.
• Hands-on experience with Apache and IIS for application support.
• Ability to query SQL databases for application troubleshooting, reporting and deployments.
• Awareness of scripting languages (e.g., Python, Shell) for automation and troubleshooting.
• Solid communication and interpersonal skills to engage with stakeholders.
• Ability to work under pressure and manage incidents in a fast-paced production environment.
• Desirable: CI/CD pipelines and tools (e.g., Jenkins, GitHub).
• Desirable technologies: JIRA, Confluence, Pager Duty, Uptrends, Teams, O365

Thrive with Cotality

At Cotality, we're committed to supporting your whole self- at work and beyond. Our India benefits package is thoughtfully designed to promote your well-being, financial security, and professional growth. From comprehensive health coverage to flexible leave, retirement planning, and mental health support, we help you thrive every step of the way.

Highlights include:

• Health & Wellness: Company-paid Mediclaim Insurance, routine dental and vision care (including LASIK and cataract), annual health check-ups, and maternity benefits.

• Mental Health: Access to 12 free sessions with top therapists and coaches for you and your dependents via Lyra.

• Leave & Time Off: 11 paid holidays (state-specific), 10 well-being half days, paid sick, maternity, paternity, caregiving, bereavement, and volunteer time off.

• Family Support: Coverage available for spouse, children, and parents or in-laws; includes maternity and parental leave.

Financial Benefits:

• ₹10,400 annual well-being account
• ₹15,000 medical reimbursement allowance
• ₹19,200 conveyance allowance
• House Rent Allowance with tax benefits

Insurance & Protection:

• Group Term Life and Personal Accident Insurance at 5x annual salary (company-paid)

Retirement & Savings:

• Provident Fund with employer matching
• Optional National Pension Scheme (NPS) contributions (pre-tax)

Extras: Performance bonuses, recognition rewards, and exclusive employee discounts.

Cotality's Diversity Commitment:

Cotality is fully committed to employing a diverse workforce and creating an inclusive work environment that embraces everyone's unique contributions, experiences and values. We offer an empowered work environment that encourages creativity, initiative and professional growth and provides a competitive salary and benefits package. We are better together when we support and recognize our differences.

Equal Opportunity Employer Statement:

Cotality is an Equal Opportunity employer committed to attracting and retaining the best-qualified people available, without regard to race, ancestry, place of origin, colour, ethnic origin, citizenship, creed, sex, sexual orientation, record of offences, age, marital status, family status or disability. Cotality maintains a Drug-Free Workplace.

Please apply on our website for consideration.

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