
Mainframe Production Support Engineer
3 weeks ago
Key Responsibilities :
- Provide L2/L3 level production support for mainframe-based applications and services.
- Monitor, triage, and resolve incidents and issues in production environments to ensure minimal downtime.
- Perform root cause analysis and coordinate with development teams for permanent fixes.
- Execute and validate data integrity through strong SQL queries (preferably in MS SQL).
- Support automation initiatives and improve testing processes across the production lifecycle.
- Participate in Agile ceremonies and contribute to sprint planning, retrospectives, and daily stand-ups.
- Work closely with cross-functional teams to ensure software stability, performance, and quality.
- Document production issues, resolutions, and operational Skills & Qualifications :
- 8+ years of experience in Mainframe Production Support, with a strong focus on database and automation testing.
- Proven expertise in SQL (MS SQL preferred) for complex queries, data validation, and troubleshooting.
- Strong understanding of Agile methodologies and ability to work in Agile teams.
- Ability to drive software quality, optimize testing and support processes.
- Excellent analytical, problem-solving, and communication skills.
- Ability to handle critical production issues under pressure and ensure timely to Have :
- Exposure to job scheduling tools like Control-M or CA-7.
- Experience in writing or supporting JCL, COBOL, or other mainframe scripting languages.
- Understanding of ITIL processes for incident and change management.
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