Key Account Manager

About Reach

Reach revolutionizes mobile connectivity through AI-powered innovation, offering modern connectivity services via APIs, automation, and modular solutions. We enable ISPs, MVNOs, employers, and startups to launch and scale connectivity services without traditional telecom complexities. Our flexible infrastructure supports branded mobile, fixed wireless, IoT, and internet services.

Job Title:
Key Account Manager

Location:
Bangalore/ India

Experience:
5–7 Years

Education:
Engineering degree with MBA from a top-tier Indian business school (IIMs, ISB, XLRI, SPJIMR, MDI, or equivalent)

Experience

: Telecom

Role Overview

The Key Account Manager will manage strategic telecom clients and drive business operations efficiency through advanced analytics and AI-led process optimization. The role requires strong client management, operational execution, and cross-functional collaboration to ensure business growth and service excellence.

Key Responsibilities

Client Management

• Serve as primary contact for MVNO/MNO client accounts
• Build long-term relationships with key stakeholders
• Conduct regular business reviews and strategic planning sessions
• Participate in product presentations and brand onboarding
• Manage requirements gathering, updates, and escalations across time zones

Strategic Planning

• Develop comprehensive account plans with clear objectives and success metrics
• Analyze market trends, competitive landscape, and client business models
• Prepare executive-level reports on account performance and market insights
• Contribute to product roadmap based on client feedback

Account Growth

• Drive expansion through upselling and cross-selling platform features
• Execute account-specific growth strategies aligned with client objectives
• Monitor account health metrics and implement retention strategies
• Collaborate with sales to identify opportunities within existing accounts
• Ensure successful platform adoption and subscriber onboarding

Operations

• Monitor billing accuracy, platform uptime, and telecom SLAs
• Own operational workflows including documentation and reporting
• Track telecom KPIs, billing metrics, and subscriber analytics
• Lead cross-functional initiatives to streamline BSS/OSS workflows
• Ensure regulatory compliance and GSMA standards adherence
• Leverage AI-powered tools for automation and process optimization

Program Management

• Oversee project delivery from MVNO concept to launch
• Develop implementation timelines and budgets
• Coordinate platform integrations with brands, third parties, and MNO partner

Desired Skills and Competencies

• Strong understanding of telecom operations, network management, or service delivery domains.
• Proven experience in client relationship management and business operations leadership.
• Working knowledge of AI applications in business operations, automation tools, and data-driven performance optimization.
• Excellent stakeholder management, communication, and negotiation skills.
• Strong analytical thinking, problem-solving ability, and commercial acumen.
• Comfort working in a fast-paced, tech-driven environment with cross-functional teams.

Preferred Background

• 5–7 years of experience in telecom, consulting, or technology business operations roles.
• Experience in implementing AI-based process improvements or digital transformation initiatives.
• Prior exposure to managing enterprise accounts or large-scale operational programs.

Technical Skills

• Proficiency in project management tools (Jira, Asana, Microsoft Project)
• BSS/OSS platforms, revenue assurance, and subscriber billing systems
• CRM platforms and customer lifecycle management
• Cloud telecom solutions and API integrations
• AI-powered BI tools and predictive analytics platforms
• Knowledge of Lean/Six Sigma and AI-driven process optimization

Keywords:
MVNO | MVNE | MNO | Telecom Operations | Mobile Technology | BSS/OSS | SaaS Platform | Mobile Analytics | AI Agent | Digital Transformation