Online Sales Executive

20 hours ago

Malappuram, Kerala, India KlayBox Full time ₹ 2,40,000 - ₹ 7,68,000 per year

About the Role:

We are hiring a Sales & Customer Support Executive for our growing eCommerce brand. The ideal candidate should be energetic, talkative, and fluent in both English and Hindi, with a passion for communication and sales. You will be the first point of contact for our customers—handling queries, leads, and feedback across social media, calls, and digital platforms.

This role is perfect for someone who is organized, proactive, and enjoys turning inquiries into successful sales.

Key Responsibilities:

  • Handle incoming messages on social media platforms (Instagram, Facebook, WhatsApp, etc.)
  • Attend customer calls and respond to product-related inquiries
  • Follow up with leads generated by the marketing team via ads and campaigns
  • Provide information on products, pricing, delivery, offers, etc.
  • Convert inquiries into sales by understanding customer needs and offering suitable solutions
  • Coordinate with logistics and internal teams to ensure smooth order processing
  • Maintain daily reports of inquiries, leads, and sales conversion
  • Address and resolve any post-sale concerns or complaints professionally

Required Skills & Qualifications:

  • Bachelor's Degree in any discipline (mandatory)
  • Excellent communication skills in English and Hindi
  • Strong interpersonal and persuasive skills
  • Comfortable using social media platforms and basic CRM or order management tools
  • Customer-centric attitude with a problem-solving mindset
  • Ability to multitask and respond quickly across different channels

What We Offer:

  • Attractive salary with performance-based incentives
  • Opportunity to work with a fast-growing eCommerce brand
  • Friendly and collaborative team environment
  • Training and upskilling opportunities
  • Employee discounts and performance rewards

Job Types: Full-time, Permanent

Pay: ₹12, ₹32,220.25 per month

Benefits:

  • Flexible schedule
  • Paid sick time

Work Location: In person

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