Customer Service Officer

19 hours ago

Pune, Maharashtra, India SBI Funds Management Limited Full time ₹ 4,00,000 - ₹ 12,00,000 per year


Roles & Responsibilities


• Maintains a positive, professional demeanour and supports an environment that values uncompromising excellence in service.

• Promptly answers customer inquiries in a manner that exhibits quality service.

• Brings a service orientation that supports the field sales force in meeting their obligations to their clients. Serves as a proactive liaison between shareowners and their representatives, keeping all stakeholders appropriately informed of service issues from discovery through resolution.

• Maintains an updated knowledge of SBIMF Products and develops an understanding of how market forces affect the funds.

• The customer Service staff is expected to read product literature, industry periodicals

• Maintains a current knowledge of policies and procedures as per SEBI Guidelines. Demonstrates the ability to clearly communicate policies, procedures and product features to Customers.

• Must accept and incorporate feedback in a constructive manner and submit to Reporting Manager.

• Handling Walk in Customers, investor queries & coordinating with R&T for resolution.

• Accepting applications of Purchase, Redemption, Switch, Special Products & Requests.

• Reporting Liquid & High Value transactions. Preparing Daily MIS, Monthly report, Time Stamping Register & DTR, processing KYC.

• Sighting credits in bank for the transactions reported. Ensuring correctness of cash flow. Sending High Value report

• Ensuring the proper cut off times as per SEBI Regulation.



Mandatory Skills :


• Excellent Communication Skills, Written & Verbal

• Should be conversant with SEBI Regulations

• Excellent Presentation Skills

• Result Orientation - Concern for Excellence

• Candidate should be well versed in drafting Investor Communication

• Should be customer oriented with a pro-active approach to Resolution



Desirable Skills :

NISM


  • Service Officer

    6 days ago

    Pune, Maharashtra, India Kotak Mahindra Bank Full time ₹ 4,00,000 - ₹ 8,00,000 per year

    Service Officer - Corporate Employee Solutions-Corporate Employee Solutions-Regional sales Job Role: Responsible for servicing corporates having salary relationship with the bank Ensuring smooth salary requests of corporates are processed. Processing customers request for account maintenance Getting customers to become digitally active. ...

  • Customer Service Representative

    4 days ago

    Pune, Maharashtra, India Team Vertex Cosmos Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    Job description -Transcom Hiring for day shift premium processRole & responsibilities -Handle customer inquiries & queries via phone calls, to resolve their concerns in a timely and professional manner.Provide accurate information on products/services offered by the company to meet customers' needs.Identify opportunities to upsell/cross-sell relevant...

  • Customer Support Officer

    12 hours ago

    Pune, Maharashtra, India Mphasis Ltd Full time ₹ 40,00,000 - ₹ 80,00,000 per year

    Customer Support Officer Job Title: Customer Support Officer Designation: Customer Support Officer Location: Mph-Cybercity Tower 4, Pune, IN Job Summary: We are seeking a dedicated and detail-oriented Customer Support Officer to join our team. The ideal candidate will possess strong knowledge in the insurance sector and demonstrate excellent...

  • PCG Customer Service

    18 hours ago

    Pune, Maharashtra, India Kotak Mahindra Bank Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    DescriptionØ  Manage a team for client servicing of HNI and Ultra-HNI clients.Ø  Understand client's requirements and accordingly provide servicesØ  Strategize engagement plans for inactive customers and activate their accountsØ  Ensure that customers trade actively after opening the trading accountØ  Maintaining & keeping track of data,...

  • Customer Service Executive

    10 hours ago

    Pune, Maharashtra, India Akshya Patra Services Full time ₹ 2,00,000 - ₹ 6,00,000 per year

    Overview The Customer Service Executive plays a critical role in maintaining the happiness and satisfaction of customers by providing exceptional service. This position serves as the frontline representative of the company, responsible for addressing customer inquiries, resolving issues, and ensuring a seamless experience from initial contact to resolution....

  • guest service officer

    2 weeks ago

    Pune, Maharashtra, India Hyatt Full time ₹ 2,00,000 - ₹ 4,00,000 per year

    SummaryYou will be responsible to provide an excellent and consistent level of service to your customers. The Guest Service Officer is responsible to contribute to the smooth and efficient running of the Reception within the Rooms Division.QualificationsDiploma/qualification in Hospitality or Tourism Management.

  • Customer Service

    17 hours ago

    Pune, Maharashtra, India Epiv Solutions Full time ₹ 1,50,000 - ₹ 2,50,000 per year

    Company OverviewBPO company situated in Pune, Viman Nagar. Specializing in both B2B and B2C services, we pride ourselves on delivering exceptional customer service solutions. With a workforce of employees, our headquarters are located in Pune. For more information, visit our website at Job OverviewHiring for Fresher for the role of Customer Service, based in...

  • Office Assistant

    2 weeks ago

    Pune, Maharashtra, India Spring Raise Service Ltd Full time ₹ 1,80,000 - ₹ 2,64,000 per year

    We are looking for a Tele Caller who will be the first point of contact with automobile dealership prospects. The role involves introducing Stocktally's services, providing basic information about our offerings, understanding the prospect's requirements, and qualifying leads for the Sales Team.Key ResponsibilitiesMake outbound calls to automobile dealership...

  • Customer Service Associate

    1 week ago

    Pune, Maharashtra, India Amazon Full time ₹ 2,00,000 - ₹ 6,00,000 per year

    DESCRIPTIONWork from Office with Amazon Customer Service Role: Customer Service Associate for B&MJob Type: ContractualLocation: Work from Office in Pune Our mission at Amazon is to be Earth's most customer-centric company, and our award-winning Customer Service team is a key part of achieving that goal. Doing our best for our customers is where we get our...

  • Customer Service Associate

    13 hours ago

    Pune, Maharashtra, India Amazon Full time ₹ 2,00,000 - ₹ 6,00,000 per year

    Job ID: | Pune, MHWork from Office with Amazon Customer Service Role: Customer Service Associate for B&MJob Type: ContractualLocation: Work from Office in Pune Our mission at Amazon is to be Earth's most customer-centric company, and our award-winning Customer Service team is a key part of achieving that goal. Doing our best for our customers is where we...