Operations and Customer success Executive

2 weeks ago

Bengaluru, Karnataka, India XCCELER Full time ₹ 4,80,000 - ₹ 7,20,000 per year

At
XCCELER

Digital Media LLP, we are a dynamic digital marketing and branding firm committed to helping businesses accelerate their growth with excellence. With a strong presence in education, real estate, and multiple cross-industry verticals, we specialize in delivering impactful marketing strategies, creative campaigns, and data-driven digital solutions that empower brands to stand out in today's competitive market. Our team thrives in a fast-paced, innovative, and collaborative environment where creativity meets performance.

About the Role:

We're looking for a result–driven Operations & Customer Experience Executive who can ensure seamless service delivery while prioritizing client satisfaction and organizational growth in everything we do. This role combines strong operational management with relationship-building to guarantee timely, high-quality deliverables and an exceptional client experience. You'll oversee day-to-day processes, streamline workflows, and collaborate across teams to make sure every project runs like clockwork—while building trust and loyalty with our clients. 

What You'll Do:

  • Drive operational excellence by monitoring, managing, and streamlining workflows for timely, high-quality deliverables.
  • Coordinate across internal teams and external partners to ensure smooth execution of projects and campaigns.
  • Build and maintain strong client relationships, ensuring satisfaction, retention, and reduced churn.
  • Schedule regular reviews and check-ins with clients to share updates, performance metrics, and new opportunities.
  • Leverage project management tools for efficient planning and execution.
  • Track project performance, prepare reports, and identify process improvement opportunities.
  • Gather feedback to enhance both service quality and operational efficiency.
  • Assist in managing on-ground marketing, branding, and service activities to ensure flawless execution.
  • Collaborate with leadership to optimize processes and implement scalable operational strategies.
  • Stay updated on industry trends and complete relevant certifications to continuously improve.

What We're Looking For:

  • Strong operational management and organizational skills with attention to detail.
  • Ability to monitor performance metrics and take proactive steps to resolve bottlenecks.
  • Strong relationship-building and communication skills to manage client expectations.
  • Experience or knowledge of project management tools (like Notion, Jira, Assana, Trello).
  • Proven ability to work under tight deadlines and manage multiple priorities.
  • Background in operations, customer experience, business development, marketing, or branding is preferred.
  • Adaptability and a solution-oriented mindset to thrive in dynamic environments.

CTC being offered for the Role :

  • 4.8LPA To 6LPA

Why Join Us:

At XCCELER, you'll play a key role in building processes that deliver real results—both for our clients and our organization. If you're passionate about operations, efficiency, and creating exceptional client experiences, we'd love to have you on board. 

Apply with your resume and a short note on why you're the right fit for this role.

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