Operations and Customer Success Executive

2 days ago

Bengaluru, Karnataka, India XCCELER Full time ₹ 4,80,000 - ₹ 6,00,000 per year

At
XCCELER Digital Media LLP
, we are a dynamic digital marketing and branding firm committed to helping businesses accelerate their growth with excellence. With a strong presence in education, real estate, and multiple cross-industry verticals, we specialize in delivering impactful marketing strategies, creative campaigns, and data-driven digital solutions that empower brands to stand out in today's competitive market. Our team thrives in a fast-paced, innovative, and collaborative environment where creativity meets performance.

About the Role:

We're looking for a result–driven Operations & Customer Experience Executive who can ensure seamless service delivery while prioritizing client satisfaction and organizational growth in everything we do. This role combines strong operational management with relationship-building to guarantee timely, high-quality deliverables and an exceptional client experience. You'll oversee day-to-day processes, streamline workflows, and collaborate across teams to make sure every project runs like clockwork—while building trust and loyalty with our clients. 

What You'll Do:

  • Drive operational excellence by monitoring, managing, and streamlining workflows for timely, high-quality deliverables.
  • Coordinate across internal teams and external partners to ensure smooth execution of projects and campaigns.
  • Build and maintain strong client relationships, ensuring satisfaction, retention, and reduced churn.
  • Schedule regular reviews and check-ins with clients to share updates, performance metrics, and new opportunities.
  • Leverage project management tools for efficient planning and execution.
  • Track project performance, prepare reports, and identify process improvement opportunities.
  • Gather feedback to enhance both service quality and operational efficiency.
  • Assist in managing on-ground marketing, branding, and service activities to ensure flawless execution.
  • Collaborate with leadership to optimize processes and implement scalable operational strategies.
  • Stay updated on industry trends and complete relevant certifications to continuously improve.

What We're Looking For:

  • Strong operational management and organizational skills with attention to detail.
  • Ability to monitor performance metrics and take proactive steps to resolve bottlenecks.
  • Strong relationship-building and communication skills to manage client expectations.
  • Experience or knowledge of project management tools (like Notion, Jira, Assana, Trello).
  • Proven ability to work under tight deadlines and manage multiple priorities.
  • Background in operations, customer experience, business development, marketing, or branding is preferred.
  • Adaptability and a solution-oriented mindset to thrive in dynamic environments.

CTC for the role:

  • 4.8LPA - 6LPA

Why Join Us:

At XCCELER, you'll play a key role in building processes that deliver real results—both for our clients and our organization. If you're passionate about operations, efficiency, and creating exceptional client experiences, we'd love to have you on board.

  • Customer Success Operations Manager

    2 weeks ago

    Bengaluru, Karnataka, India Responsive Full time ₹ 1,04,000 - ₹ 1,30,878 per year

    Responsive, formerly RFPIO, is looking for a dynamic Customer Success Operations Manager to partner with and support our growing Customer Success team. As a key member of the Customer Success Operations team, you'll work closely with Customer Success leadership, as well as manage an offshore team of data analysts and systems administrators. You can expect to...

  • Customer Success Executive

    2 weeks ago

    Bengaluru, Karnataka, India QpiAI Full time

    At QpiAI, we're building the future of AI and Quantum technologies. As a fast-growing deep tech company, we're redefining how learners engage with next- generation skills. We are looking for a Customer Success Executive who will be the friendly face and support system for learners after enrolment. This is a full-time opportunity to build strong client...

  • Customer Success Executive

    6 days ago

    Bengaluru, Karnataka, India QpiAI Full time

    Job DescriptionAbout UsAt QpiAI, were building the future of AI and Quantum technologies. As a fast-growing deep tech company, were redefining how learners engage with next- generation skills. Our learner success team plays a critical role in ensuring each student achieves their goals with confidence and clarity.We are looking for a Customer Success...

  • Customer Success Executive

    5 days ago

    Bengaluru, Karnataka, India QpiAI Full time

    About UsAt QpiAI, we're building the future of AI and Quantum technologies. As a fast-growing deep tech company, we're redefining how learners engage with next- generation skills. Our learner success team plays a critical role in ensuring each student achieves their goals with confidence and clarity.We are looking for a Customer Success Executive who will be...

  • Customer Success Executive

    2 weeks ago

    Bengaluru, Karnataka, India QpiAI Full time

    About UsAt QpiAI, we're building the future of AI and Quantum technologies. As a fast-growing deep tech company, we're redefining how learners engage with next- generation skills. Our learner success team plays a critical role in ensuring each student achieves their goals with confidence and clarity.We are looking for a Customer Success Executive who will be...

  • Customer Success Executive

    1 week ago

    Bengaluru, Karnataka, India QpiAI Full time

    About UsAt QpiAI, we're building the future of AI and Quantum technologies. As a fast-growing deep tech company, we're redefining how learners engage with next- generation skills. Our learner success team plays a critical role in ensuring each student achieves their goals with confidence and clarity.We are looking for a Customer Success Executive who will be...

  • Customer Success Executive

    1 week ago

    Bengaluru, Karnataka, India QpiAI Full time

    About Us At QpiAI, we're building the future of AI and Quantum technologies. As a fast-growing deep tech company, we're redefining how learners engage with next- generation skills. Our learner success team plays a critical role in ensuring each student achieves their goals with confidence and clarity. We are looking for a Customer Success Executive who...

  • Customer Success Executive

    6 days ago

    Bengaluru, Karnataka, India QpiAI Full time

    About UsAt QpiAI, we're building the future of AI and Quantum technologies. As a fast-growing deep tech company, we're redefining how learners engage with next- generation skills. Our learner success team plays a critical role in ensuring each student achieves their goals with confidence and clarity.We are looking for a Customer Success Executive who will be...

  • Customer Success Executive

    1 week ago

    Bengaluru, Karnataka, India CloudNuro Full time

    Job Title: Customer Success Executive (Entry-Level) Location: (Hybrid) Company: CloudNuro Experience: 0–2 Years Job Type: Full-Time About CloudNuro CloudNuro is a fast-growing provider of cloud and data-driven solutions that help businesses turn insights into action. With a strong focus on innovation and customer value, we are committed to...

  • Customer Success Operations Lead

    2 weeks ago

    Bengaluru, Karnataka, India Sprouts Ai Full time ₹ 20,00,000 - ₹ 35,00,000 per year

    We are seeking a dynamic Customer Success and Services Operations lead to drive customer satisfaction, retention, and growth while optimizing operational processes across our customer-facing teams. This role combines strategic customer relationship management with operational excellence to ensure seamless customer experiences and scalable business...