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Dear Candidates ,Looking for candidates for Corporate Retention with 5-6 yrs of experience in Bangalore from Insurance Broking or General Insurance. Interested candidates can share resumes to neetu..com1) Job Purpose:To ensure business renewal through proactive & superlative quality of service deliverables to existing corporate clients, thus maintaining high level of customer retention and growth through upselling / cross selling for corporate clients.4) Key Result
Areas:Key Result Areas Supporting ActionsRenewal ManagementMark out renewals due for the next month from the renewal data shared by the operations team in the beginning of the year, and start following up with the client
Send reminders in advance depending on the class of insurance
Customer engagement plan 90/180 days
Check with the client if any revisions are required in the terms of the policy
Upload terms and policy requirements on the QMS system to share with the quotes team
Present the Quotes Comparison Report (QCR) to the client
Negotiate terms and premium amount with the insurers
Get the report from EB/Claims team and deliver presentation about the claims and policy coverage.Share final terms with the quotes team, and collect the premium payment cheque from the client
Send the cheque to the insurer, and upload a scanned copy on the QMS system
Ensure that the insurer shares a signed stamped copy of the cheque
Ensure a held cover letter from the insurer is received for interim cover, as required in different cases
Follow up with the insurer for the policy document
Share the final policy document with the client after scrutiny by the quotes team, and upload a copy on the system
Client Servicing & Cross SellingDraw-up an annual calendar for wellness activities in consultation with the group Mediclaim client (starting with policy awareness)Draw up risk inspection/incident management activities
Make client plan with increase customer wallet share across LOB's.Respond to escalations (eg. for endorsements, claims settlement, queries, new business or other issues) received from clients in a prompt manner
Liaise with the insurer/TPA's and claims team for facilitating claims settlement, or other stakeholders for ensuring quick resolution of the issue
Engage with the client to understand other general insurance needs that could be serviced by EDMEFinding new scope for business for cross sell or upsell of product of Edme Retail team or other ABC units
Handling EB/Claim servicing for "c" category clients.Key Stakeholder Relationship ManagementBuild and maintain relationships with key stakeholders at the insurance companies to ensure competitive quotes are received in a timely manner
Visit insurance companies regularly to ensure continuous engagement with different stakeholders
Liaisioning with the EDME Risk management team for inspection in client's factory.Coordinating with the EDME Claims team, be updated about the claim status and make a joint effort to get pending claims get settled in a timely manner.MIS ReportingFill the sales template on the system and attach important documents to share with the operations team for booking the revenue
Share monthly renewal report to operations team as per prescribed format on AUMShare regular updates with team leader, and regional head as required
