Customer Relation Executive

1 week ago

Edappal Kerala, India Scaling Up Work Full time ₹ 1,80,000 - ₹ 3,60,000 per year

Job Summary

As a Customer Relation Executive, you will be the first point of contact for potential and existing clients. Your role involves explaining loan products, handling customer inquiries, resolving issues, and ensuring a smooth customer experience.

Key Responsibilities

  • Handle inbound and outbound customer calls regarding business loan inquiries
  • Explain loan products, eligibility criteria, interest rates, and repayment terms to customers
  • Guide customers through the loan application process
  • Follow up with leads and maintain regular communication with prospects
  • Assist in documentation and coordinate with internal departments
  • Resolve customer complaints and escalate complex issues as needed
  • Maintain accurate records of customer interactions and transactions
  • Build and maintain strong relationships with customers

Requirements

  • +2 / Degree
  • Strong communication skills (verbal and written)
  • Basic knowledge of financial products or willingness to learn
  • Good interpersonal skills and a customer-first attitude
  • Ability to work under pressure and meet targets
  • Proficient in MS Office (Excel, Word, Email)
  • Languages: Proficiency in [English + regional/local language] preferred

Key Skills

  • Customer Service
  • Communication
  • Sales Orientation
  • Relationship Building
  • Problem-Solving
  • Follow-up Skills

Perks and Benefits

  • Attractive incentives based on performance
  • On-the-job training and career development
  • Friendly and growth-oriented work environment

Education: +2 / Degree

Experience: Fresher / 1+ year

Salary offer: ₹15000

Job Location: Edappal

*** FEMALE CANDIDATES PREFERRED ***

*** TWO WHEELER REQUIRED ***

Job Types: Full-time, Permanent, Fresher

Pay: From ₹15,000.00 per month

Benefits:

  • Cell phone reimbursement
  • Health insurance
  • Provident Fund

Application Question(s):

  • Do you have a Two Wheeler ?

Education:

  • Higher Secondary(12th Pass) (Preferred)

Experience:

  • MS Office (Excel, Word, Email): 1 year (Preferred)
  • financial products or willingness to learn: 1 year (Preferred)

Work Location: In person

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