Servicenow Business Analyst

4 days ago

Bengaluru Mumbai Pune, India Capgemini Full time ₹ 5,00,000 - ₹ 15,00,000 per year

Total Exp - 4yrs - 10yrs

Notice period - Immediate - 30 days

ServiceNow Business Analyst

Responsibilities

  • This individual will be responsible for understanding the ServiceNow capabilities and working with customers to evaluate how the tool can meet their requirements
  • Responsible for understanding how ServiceNow is used by our customers as a reference in discussing new enhancements
  • Maintain knowledge of all aspects of ServiceNow Products and Platform and impact on our ITSM implementation
  • Responsible for gathering Enhancement Request requirements from Stakeholders and translating it into a technical specification document
  • Act as POC for customer, providing updates to stakeholders on the status of the request and assess feasibility of requests and identify solution to meet request requirements
  • Collaborate and partner with ServiceNow Platform Developers on determining level of effort and ensuring objectives and requirements are met
  • Collaborate and partner with Service Provisioning Analyst in firming up the business requirements document and provide technical and functional consultation aligning to ServiceNow related requests
  • Must be a self-starter, team player and keen to explore new solutions
  • A Bachelor's degree in computer science or related technical field and 3+ years of related experience
  • 2-3 years working experience as a Product Specialist or Business Systems Analyst for ServiceNow
  • ITIL Foundations Certified v2 or v3
  • Demonstrated skills in data management, solving problems and able to work collaboratively within a team or independently
  • Strong oral and written communication skills

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