Servicenow Business Analyst

6 days ago

Bengaluru Mumbai Pune, India Capgemini Full time ₹ 8,00,000 - ₹ 12,00,000 per year
  • Experience as a Business Analyst, preferably with exposure to ITSM/ITIL processes.
  • Hands-on experience with ServiceNow (any module: ITSM, ITBM, HRSD, CSM, etc.).
  • Strong understanding of ServiceNow functionalities, capabilities, and limitations.
  • Experience writing user stories, functional requirements, and process documentation.
  • Familiarity with Agile/Scrum methodology.
  • Excellent communication, stakeholder management, and problem-solving skills.

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