Customer Success Executive

1 week ago

Bengaluru, Karnataka, India Metaforms Full time ₹ 12,00,000 - ₹ 36,00,000 per year
About Metaforms

At Metaforms, we're redefining how market research gets done.

Our AI platform empowers the world's leading research agencies to scale 10x faster while maintaining quality. With AI Agents augmenting survey programming, data processing, and project management, we help customers like Dynata, Savanta, and Borderless Access deliver more projects with less effort.

  • 1,000+ surveys processed monthly

  • Serving Fortune 500 companies

  • Experiencing rapid month-over-month growth

  • Backed by $9M in Series A funding to aggressively scale

The Role

We're hiring a Customer Success Executive to lead and scale our customer success efforts.

This role is central to ensuring our customers achieve measurable outcomes while realizing maximum value from Metaforms. You'll drive adoption, retention, expansion, and delight — helping our customers scale their operations with AI.

If you're a relationship builder who loves solving problems, driving value, and turning customers into long-term champions, this role is for you.

KPIs You'll Own

  • Customer Usage: Design proactive systems to drive adoption across entire orgs.

  • Expansion Revenue: Grow accounts by expanding AI Agent adoption.

  • Time-to-Value: Shorten onboarding and training cycles for faster ROI.

  • Customer Excitement: Build trust through empathy, responsiveness, and partnership.

What You'll Do

  • Develop and implement strategies to maximize customer satisfaction, retention, and expansion.

  • Partner with customers to drive adoption and measurable outcomes across their organizations.

  • Improve onboarding and training processes to reduce time-to-value.

  • Build systems to monitor usage, health scores, and renewal risk.

  • Collaborate with Sales and Product teams to identify upsell and cross-sell opportunities.

  • Serve as the voice of the customer, influencing product roadmap and priorities.

  • Maintain visibility into customer accounts through CRM and success platforms (e.g., Attio, HubSpot).

What We're Looking For

Core Skills

  • Deep understanding of customer success principles and SaaS business models.

  • Excellent communication, interpersonal, and presentation skills — confident working with senior stakeholders.

  • Strong analytical and problem-solving skills; ability to use data to drive decisions and measure results.

  • Experience working with CRM and customer success tools (Attio, HubSpot, etc.).

  • Customer-first mindset with a passion for delivering exceptional experiences.

Bonus Points

  • Experience working with Market Research agencies.

  • Experience scaling Customer Success functions in high-growth SaaS companies.

  • Knowledge of research operations automation and AI.

Why Join Metaforms?

  • Build at the frontier of AI-driven SaaS, shaping adoption in a traditionally non-software-native industry

  • Work with a high-agency, motivated team across engineering, product, and design

  • Thrive in a zero-bureaucracy culture that prioritizes speed, quality, and customer outcomes

  • Be part of a Series A funded company ($10M+) scaling rapidly

Benefits

  • Full family health insurance

  • $1,000 USD annual reimbursement for skill development

  • Dedicated mentor/coach support

  • Free lunch & dinner at the office

  • Monthly food/snacks allowance

Join Metaforms as the voice of the customer and help transform how global research agencies adopt and scale AI.

  • Customer Success Executive

    1 week ago

    Bengaluru, Karnataka, India COMSOL, Inc. Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    We are seeking a Customer Success Executive to manage post-sales customer engagement in India. This role will ensure smooth onboarding, support the adoption of COMSOL software, and act as a bridge between customers, technical teams, and marketing. The ideal candidate will help maximize customer satisfaction, retention, and software utilization, while...

  • Customer Success Executive

    1 week ago

    Bengaluru, Karnataka, India COMSOL Inc. Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Be a Part of Simulating Future Innovations and IdeasJob DescriptionWe are seeking a Customer Success Executive to manage post-sales customer engagement in India. This role will ensure smooth onboarding, support the adoption of COMSOL software, and act as a bridge between customers, technical teams, and marketing. The ideal candidate will help maximize...

  • Customer Success Executive

    3 days ago

    Bengaluru, Karnataka, India Karix Full time ₹ 15,00,000 - ₹ 25,00,000 per year

    Job Role: Sr. Executive - Customer SuccessJob Location: BangaloreJob Responsibilities:Identify, build, and nurture relationships with key stakeholders within partner organizations, focusing on drivingjoint success.Collaborate with internal teams, including Customer Success, Sales, and Product, to align resources and strategies to meet partner needs.Act as...

  • Customer Success Executive –

    2 weeks ago

    Bengaluru, Karnataka, India Qoruz Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    Customer Success Executive – (MarTech)Experience:1-2 yearsLocation:HSR Layout, BangaloreAbout Qoruz, the Journey, and Life at Qoruz: Job Description:Customer Onboarding & Engagement – Lead the onboarding journey for new customers, ensuring a seamless transition and helping them derive maximum value from our MarTech platform. Conduct personalized product...

  • Executive - Customer Success

    3 days ago

    Bengaluru, Karnataka, India Probe42 Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    About ProbeProbe42 is a leading Fintech company that offers rich data insights on companies in India. Our platform provides access to over 500+ data points on 2.5 million companies, which are meticulously collected and curated from 760 data sources. Our comprehensive data points comprise detailed financials, such as balance sheets, profit and loss accounts,...

  • Customer Success Executive

    1 week ago

    Bengaluru, Karnataka, India Enterspace Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    Experience Required: 1 to 3 YearsWork Mode: On-site (No Work from Home)Working Days: 6 Days a WeekRole OverviewWere looking for a Customer Success Executive who can bridge creativity with client satisfaction. Youll work closely with clients and our design team to ensure projects are understood, executed, and delivered seamlessly. The ideal person will have a...

  • Customer Success Executive

    2 weeks ago

    Bengaluru, Karnataka, India Skill Veda Full time ₹ 5,00,000 - ₹ 7,00,000 per year

    Job DescriptionJob Role: Customer Success ExecutiveLocation: Whitefield, Bengaluru, Karnataka (On-site)Office:Working Days: 5 Days (Rotational Shift)Compensation: ₹5,00,000 – ₹7,00,000 per annum(Depends on experience)(Compensation includes PF, PGDM monthly fees of ₹6,666, and 10% variable of total pay)Eligibility CriteriaThis role is only for...

  • Customer Success Executive

    1 week ago

    Bengaluru, Karnataka, India Mudrex Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    Mudrex is a Y Combinator-backed organization on a mission to democratize investing. Retail investors use Mudrex to invest in crypto easily. Our flagship product, Coin Sets, has seen amazing traction in the markets we have launched.We are growing rapidly, and to sustain and support this growth, we are expanding our team. The folks at Mudrex are young,...

  • Customer Success Executive

    3 days ago

    Bengaluru, Karnataka, India ServiceNow Full time ₹ 1,50,00,000 - ₹ 2,50,00,000 per year

    Company Description It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500. Our intelligent cloud-based...

  • Customer Success Executive

    5 days ago

    Bengaluru, Karnataka, India ServiceNow Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    Company DescriptionIt all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500. Our intelligent cloud-based...