Vice President

2 days ago

Greater Kolkata Area, India Wunderman Thompson Full time ₹ 15,00,000 - ₹ 20,00,000 per year
Who We Are

Job Description: VP & EBD - Client Servicing

Department:

Reports To:

Location:

About: VML - India

Job Summary

Key Responsibilities
  • Strategic Leadership:
  • Develop and execute strategic account plans aligned with client objectives and company goals.
  • Identify and pursue new business opportunities within existing client relationships.
  • Provide thought leadership and strategic guidance to clients on marketing, advertising, and communication strategies.
  • Stay abreast of industry trends, competitive landscape, and emerging technologies to inform strategic decision-making.
  • Client Relationship Management:
  • Serve as the primary point of contact for senior-level clients, building and maintaining strong, trusted relationships.
  • Proactively anticipate client needs and address concerns effectively.
  • Ensure client satisfaction through exceptional service delivery and proactive communication.
  • Conduct regular client reviews to assess performance, identify areas for improvement, and explore new opportunities.
  • Team Leadership & Management:
  • Lead, mentor, and develop a high-performing client servicing team.
  • Set clear performance expectations, provide regular feedback, and conduct performance reviews.
  • Foster a collaborative and supportive team environment.
  • Delegate responsibilities effectively and empower team members to take ownership.
  • Identify training and development needs for team members and implement appropriate programs.
  • Financial Management:
  • Oversee the financial performance of assigned accounts, including revenue generation, profitability, and budget management.
  • Develop and manage account budgets, ensuring adherence to financial targets.
  • Identify and implement cost-saving measures to improve profitability.
  • Accurately forecast revenue and expenses.
  • Operational Excellence:
  • Ensure the efficient and effective delivery of client services.
  • Streamline processes and workflows to improve productivity and efficiency.
  • Collaborate with internal teams (e.g., creative, media, production) to ensure seamless execution of client projects.
  • Monitor project timelines and budgets to ensure on-time and on-budget delivery.
  • Compliance & Risk Management:
  • Ensure all client activities comply with relevant regulations and ethical guidelines, particularly in relation to dark categories (alcohol and tobacco).
  • Develop and implement risk mitigation strategies to protect the company's reputation and financial interests.
  • Maintain a thorough understanding of industry-specific regulations and guidelines.

Role Requirements
  • Experience in Dark Categories: Proven experience managing clients and campaigns within dark categories such as alcohol and tobacco, demonstrating a strong understanding of the unique challenges and regulations associated with these industries.
  • FMCG Expertise: Deep understanding of the FMCG industry, including market dynamics, consumer behavior, and competitive landscape.
  • Retail Acumen: Strong knowledge of the retail sector, including brick-and-mortar and e-commerce channels.
  • Senior Leadership Experience: Demonstrated experience in a senior leadership role, with responsibility for managing a team and driving business growth.
  • Client Servicing Expertise: Extensive experience in client servicing, with a proven track record of building and maintaining strong client relationships.

Desired Skills And Experiences
  • Bachelor's degree in Marketing, Business Administration, or a related field; MBA preferred.
  • 15 years of experience in client servicing, with a focus on FMCG and Retail accounts.
  • Proven track record of successfully managing and growing large, complex accounts.
  • Strong understanding of marketing, advertising, and communication principles.
  • Excellent communication, presentation, and interpersonal skills.
  • Strong analytical and problem-solving skills.
  • Ability to think strategically and develop innovative solutions.
  • Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).
  • Experience with project management software.
  • Mature and Calm Temperament: Ability to remain calm and composed under pressure, maintaining a professional demeanor in challenging situations.
  • Ability to Work Under Pressure: Demonstrated ability to manage multiple priorities, meet deadlines, and thrive in a fast-paced environment.

Additional Details
  • This role requires occasional travel to client locations.
  • The successful candidate will be expected to work collaboratively with internal teams and external partners.
  • We are looking for a highly motivated and results-oriented individual with a passion for client service and a commitment to excellence.

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