Vice President Healthcare

3 weeks ago

Kolkata, West Bengal, India Nezda Global Full time

About the Role

This Vice President role is focused on leading large-scale healthcare operations with a strong emphasis on clinical data abstraction. You will oversee service delivery, process transformation, and people management — ensuring efficiency, client satisfaction, and profitability at every level.

Key Responsibilities

  • Drive seamless transitions with zero service disruption.
  • Deliver cost optimization and process stabilization.
  • Ensure client satisfaction across all SLAs and KPIs.
  • Partner with transformation teams to identify innovation opportunities.
  • Lead people management initiatives including training, cross-skilling, and retention.
  • Oversee workforce planning and engagement strategies.
  • Support senior leadership in business development and operational strategy.

Must-Have Qualifications

  • 10+ years of leadership experience in the BPO industry.
  • Proven experience in healthcare operations management.
  • Background in clinical data abstraction.
  • Track record of managing large-scale teams and contact centers.
  • Strong client relationship and service delivery management skills.
  • Excellent decision-making, prioritization, and analytical ability.

Good-to-Have

  • Postgraduate degree (MBA/Healthcare Management or related).
  • Experience in transformation projects, process re-engineering, or automation.
  • Exposure to global healthcare payer or provider operations.

Why Join Us

  • Lead and shape EXL's healthcare operations portfolio.
  • Partner with global healthcare clients on mission-critical work.
  • Drive measurable outcomes in client satisfaction, efficiency, and profitability.
  • Be part of a global organization committed to innovation, growth, and people

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