Customer Support Manager

2 days ago

Noida, Uttar Pradesh, India Attentive Full time ₹ 12,00,000 - ₹ 36,00,000 per year

About

is a fast-growing vertical SaaS start-up, funded by PeakXV (Surge), Infoedge and Vertex Ventures, that provides innovative software solutions for the landscape, paving & construction industries in the United States. Our mission is to help businesses in this space improve their operations and grow their revenue through our simple & easy-to-use software platform. We're looking for a dynamic individual to join our team and help us drive retention, sales and grow our customer base.

Job Description:

We are seeking a proactive and experienced Customer Support Manager to lead our customer support team. The ideal candidate will oversee daily ticket operations, mentor a team of customer support executives, streamline support processes, and enhance operational efficiency as we scale our services to larger enterprises. This role will also involve improving and meticulously tracking Service Level Agreements (SLAs) to ensure outstanding customer satisfaction.

Key Responsibilities:

Supervise and coordinate day-to-day activities of the customer support team.

Manage tickets and ticket queues and ensure timely and effective resolution of customer inquiries and issues.

Lead, mentor, and motivate a team of customer support executives to deliver exceptional service.

Develop and implement efficient support processes to optimize team performance and scalability.

Collaborate with cross-functional teams to address escalated issues and improve service delivery.

Establish and monitor SLAs to meet and exceed customer expectations.

Analyze support metrics and generate reports to track team performance and identify areas for improvement.

Build reporting for leadership on key metrics and drive continuous improvement initiatives.

Develop and maintain a knowledge base for Automeasure, Accelerate, and Beam AI products.

Experience in building Learning Management Systems (LMS) is required.

Experience in setup, implementation, and scaling of Freshdesk or similar support platforms.

Ability to work in the US time zone to support our North American customers.

Requirements:

Minimum of 5 years working experience in customer support, with at least 2 years in a managerial role.

Proven experience as a Customer Support Manager in a fast-paced environment.

Strong leadership skills with the ability to inspire and develop a high-performing team.

Experience in building and optimizing support processes to enhance operational efficiency.

Exceptional communication and interpersonal skills.

Ability to analyze data and utilize insights to drive strategic decisions.

Experience working with enterprise-level customers is preferred.

Bachelor's degree in Business Administration, Management, or a related field.

Ability to meet deadlines and work under pressure in a fluid environment

Open to start-up and evening shift (US business hours)

  • Customer Support Manager

    2 weeks ago

    Noida, Uttar Pradesh, India AMPM Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Role SummaryTheCustomer Support Managerwill oversee the day-to-day operations of the customer support team, ensuring that clients receive premium service aligned with our luxury standards. This includes direct customer service oversight, managing team schedules (rotas), tracking KPIs/KRAs, coaching the support team, and improving systems and processes.Key...

  • Senior Manager Customer Support

    4 days ago

    Noida, Uttar Pradesh, India Skyleaf Consultants LLP Full time ₹ 15,00,000 - ₹ 25,00,000 per year

    We are looking for a Senior Customer Support Manager who will operate in an owning end-to-end customer support for global enterprise clients. The role requires expertise in managing SaaS customer relationships, resolving escalations, and delivering a superior customer experience for clients primarily across the US and EMEA regions.Key Responsibilities•...

  • Customer Support

    2 days ago

    Noida, Uttar Pradesh, India MyOperator Full time ₹ 8,00,000 - ₹ 12,00,000 per year

    About MyOperator:MyOperator is a Business AI Operator, a category-leader that unifies WhatsApp, Calls, and AI-powered chat & voice bots into one intelligent business communication platform. Unlike fragmented communication tools, MyOperator combines automation, intelligence, and workflow integration to help businesses run WhatsApp campaigns, manage calls,...

  • Customer Support

    7 hours ago

    Noida, Uttar Pradesh, India Aeris Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    As a Technical support engineer, you will provide technical support to customers world-wide. Will demonstrate excellent interpersonal skills while troubleshooting technical issues, provide timely customer feedback, and support roll-out of new applications, among other duties.What You'll Be Responsible For:Troubleshooting technical issues directly with...

  • Customer Support

    2 days ago

    Noida, Uttar Pradesh, India Outpace Consulting Services Full time ₹ 3,00,000 - ₹ 4,50,000 per year

    Hiring for Leading ITES Company In Noida for Customer SupportKey Highlights:1: Graduate/UG with min 1 Year experience in International BPO2: Candidate Must Not Have Any Exams in the Next 6 Months3: Day and Evening Shifts4: 5 Days Working5: 4000 Travel Allowance6: Excellent Communication Skills7: Immediate Joiners PreferredA Customer Support Specialist, also...

  • Customer support

    2 weeks ago

    Noida, Uttar Pradesh, India Next Mantra Solution Private Limited Full time ₹ 4,20,000 - ₹ 12,60,000 per year

    We're Hiring:-Chat support Location: [Noida, Gurugram sec-39 | Full-Time | Min. Experience: 6 months+Budget :- 35 k CTC (No incentives,No cab facility) What You'll Do:Serve as the primary point of contact for customer interactions (calls, emails, chats).Understand client needs and provide timely and effective solutions.Resolve customer issues, track...

  • Dy Manager Customer Support

    5 hours ago

    Noida, Uttar Pradesh, India Aeris Communications Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    OverviewThe CSM shall take ownership of the partner relationship responsible for ensuring the correct and proper delivery of Operations Assurance services as specified in the service contracted agreements with Aeris´s partners. As such, the CSM is fully accountable for delivering Service Level Agreement (SLA) fulfilment. What you will do: Operational...

  • Customer Support

    4 days ago

    Noida, Uttar Pradesh, India SNA WEB TECHNOLOGIES Full time ₹ 2,50,000 - ₹ 3,50,000 per year

    Position: Customer Support ExecutiveExperience: Fresher (0–1 year)Location: Noida Sector -63Employment Type: Full-timeAbout the Role:We are looking for a proactive and enthusiastic Customer Support Executive to join our team. The ideal candidate should have strong communication skills, a positive attitude, and the ability to handle customer queries...

  • Customer Support

    6 hours ago

    Noida, Uttar Pradesh, India Expert Staffing Solutions Full time ₹ 4,00,000 - ₹ 6,00,000 per year

    What you will be doingProvides customer support by phone, email or instant message to consumers. Serves as primary contact for inbound customer issues. Escalates more technical product-related issues to proper Product Support department.Troubleshoots customer problems, identifies root cause of problem and uses tool and resources appropriately to determine...

  • Customer Support Executive

    44 minutes ago

    Noida, Uttar Pradesh, India IEnergizer Full time ₹ 2,50,000 - ₹ 5,00,000 per year

    Company OverviewiEnergizer is a leading Business Process Outsourcing provider of customer management solutions, dedicated to delivering exceptional performance. With over 10,000 employees, we offer a range of services from sales to technical support and back-office services. Our client-centric approach supports a variety of industry leaders, including...