Client Relationship Manager

2 days ago

HSR Layout Bengaluru Karnataka, India Frank and Frank corporate Service Provider LLC Full time ₹ 2,40,000 - ₹ 7,20,000 per year

Job Title: Relationship Manager Hospitality

Department: Sales / Client Services / Business Development

Location: [HSR SECTOR 2]

Reports To: [Head of Sales / Branch Manager / Client Services Lead]

Job Summary:

The Relationship Manager is responsible for developing and maintaining strong relationships with clients to ensure customer satisfaction and long-term retention. The role involves understanding client needs, offering appropriate solutions, and achieving business growth through cross-selling and up-selling.

Key Responsibilities:

Build and nurture strong client relationships through regular meetings, calls, and follow-ups.

Understand customer needs and provide tailored solutions, products, or services.

Act as the primary point of contact between the client and the company.

Achieve monthly/quarterly sales targets and contribute to overall revenue growth.

Resolve client issues promptly and effectively to maintain high satisfaction levels.

Identify and pursue new business opportunities within existing accounts.

Maintain accurate client records, updates, and sales activities using CRM tools.

Collaborate with internal teams to meet client expectations.

Provide feedback from clients to help improve products and services.

Qualifications and Requirements:

Bachelor's degree in Business, Finance, Marketing, or a related field.

Proven experience as a Relationship Manager or similar role (2+ years preferred).

Excellent interpersonal and communication skills.

Strong customer orientation and ability to understand client needs.

Goal-oriented and self-motivated.

Familiarity with CRM software and MS Office.

Experience in [industry-specific knowledge, e.g., , financial services, SaaS] is a plus.

Key Competencies:

Customer-focused approach

Negotiation and persuasion skills

Time management and multitasking

Problem-solving ability

Team collaboration

Job Types: Full-time, Permanent

Pay: ₹25, ₹60,000.00 per month

Benefits:

  • Cell phone reimbursement
  • Provident Fund

Education:

  • Secondary(10th Pass) (Preferred)

Work Location: In person

Speak with the employer

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