Customer Service Executive

7 hours ago


Gurgaon, Haryana, India Crystal Travel Full time

Company- Crystal Travel

Location: Gurugram

Shift: UK Shift

Working Days: 5.5 Days a Week

Cab Facility: Provided

Job Summary

We are looking for a Customer Service Executive with 6 months to 2 years of experience in the travel industry. The ideal candidate should have hands-on experience with Amadeus and strong customer-handling skills to support UK-based clients.

Key Responsibilities

  • Handle customer queries related to flight bookings, cancellations, rescheduling, and refunds
  • Manage end-to-end travel bookings using Amadeus GDS
  • Provide accurate fare quotes, ticketing, re-issuance, and revalidation
  • Assist customers via calls, emails, and chats in a professional manner
  • Ensure adherence to SLAs and deliver high-quality customer service
  • Resolve customer issues efficiently while maintaining service standards
  • Maintain accurate records of customer interactions and transactions

Eligibility & Requirements

  • Experience: 6 months to 2 years in customer service within the travel industry
  • GDS Knowledge: Mandatory hands-on experience with Amadeus
  • Communication: Excellent verbal and written English communication skills
  • Ability to work in UK shift timings
  • Strong problem-solving and customer-centric approach

Preferred Skills

  • Experience handling international customers
  • Knowledge of airline policies, fare rules, and travel documentation
  • Ability to multitask in a fast-paced environment

Interested candidate can apply on

Job Type: Full-time

Pay: ₹30, ₹35,000.00 per month

Benefits:

  • Health insurance
  • Provident Fund

Work Location: In person



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