Customer Service Executive

1 week ago

Gurgaon, Haryana, India Career Elevators Full time ₹ 2,16,000 - ₹ 2,64,000 per year

Recruitment Partner:
Career Elevators

Key Details

  • Client: Career Elevators
  • Location: Gurgaon, Haryana, India
  • Job Title: Customer Service Executive
  • Notice Period: Immediate to 15 days (preferred)
  • Job Type: Customer Service / Support
  • Expected Salary: ₹18,000 – ₹22,000 per month
  • Experience: 0 – 2 years

Must-Have Skills

  • Strong verbal and written communication skills
  • Customer-first attitude
  • Basic computer and typing proficiency
  • Ability to handle customer queries through calls, chat, or email
  • Good listening and problem-solving skills

Good-to-Have Skills

  • Prior experience in customer support roles
  • Knowledge of CRM tools
  • Ability to multi-task and manage time efficiently
  • Experience in e-commerce or service industry support

Academic Qualifications

  • Minimum 12th pass
  • Graduation preferred

Responsibilities

  • Assist customers with queries, concerns, and service-related issues
  • Respond to customer calls, chats, or emails professionally
  • Ensure accurate and timely information is provided
  • Maintain customer records and update internal systems
  • Resolve issues within defined SLAs
  • Coordinate with internal teams when escalations are required
  • Strive to achieve customer satisfaction and service quality standards
  • Maintain a positive and polite communication tone at all times

Key Skills

  • Customer Support
  • Communication Skills
  • Email/Chat Handling
  • Problem Solving
  • Active Listening
  • CRM Tools (Basic)
  • Empathy & Professionalism
  • Basic Computer Knowledge
  • Team Collaboration
  • Time Management

Skills: problem solving,active listening,empathy & professionalism,customer support,time management,crm tools,basic computer knowledge,team collaboration,communication skills,email/chat handling

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