
Airline BPO Agent
1 day ago
Job Opportunity:
Customer Contact Centre Agent – Aviation Industry
Location:
Ahmedabad, Gujarat
Key Responsibilities:
- Respond professionally to customer queries via calls.
- Sell, up-sell & cross-sell airline products and services.
- Handle inbound calls, provide accurate information & timely updates.
- Create/amend reservations, issue/reissue tickets, provide fare quotes.
- Process refunds accurately and on time.
- Ensure compliance with company policies and service quality standards.
Qualifications & Experience:
- Minimum High School qualification with 2+ years of experience in:
- Airline reservation & ticketing
- Airport check-in operations
- Contact/call center roles
- Amadeus GDS proficiency – Mandatory
- IATA / Airline Basic Tariff certification – Preferred
- Computer literate with strong typing & system navigation skills
Skills & Competencies:
- Excellent spoken & written English
- Strong listening, comprehension & communication skills
- Customer-focused, polite & service-oriented
- Ability to work under pressure & handle high call volumes
- Flexible for rotational shifts
If you're passionate about aviation and customer service, we'd love to connect with you
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