
Quality Analyst
9 hours ago
Ø Roles and Responsibilities
· To identify training / mentoring needs of the team members and provide the same to the Manager.
· To give need-based mentoring and feedback inputs to the process floors, and undertake quality-based floor initiatives, resulting in continuous improvement in performance and quality.
· Coaching the agents according to the observations made while monitoring.
Ø Desired Candidate Profile
· Candidates should have minimum a year of experience as a QA in Lead Generation Process.
· Quality Experience on paper is mandatory.
· Experience in Outsourcing (BPO, KPO, LPO, RPO, ETC) industry is mandatory.
Job Type: Full-time
Pay: ₹35, ₹40,000.00 per month
Application Question(s):
- How many years of experience do you have as a Quality Analyst in a BPO or call center environment?
- Which processes have you audited – inbound, outbound, chat, email, or blended?
- Do you have experience preparing quality reports and presenting trends or improvement plans?
- Have you conducted refresher trainings or coaching sessions for performance improvement?
- How do you handle situations where an agent disagrees with your quality score or feedback?
- Are you available to work night shifts from 8 PM to 6 AM IST?
Work Location: In person
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