Voice Quality Analyst

5 hours ago


Ahmedabad, Gujarat, India Mazda Consultancy Services Full time ₹ 2,00,000 - ₹ 6,00,000 per year

Job Title: Quality Analyst - Inbound International Voice Process

Location: Ahmedabad-onsite

Job Type: Full-time

Role & responsibilities :

Call Monitoring

Listening and auditing for International Voice Process

Conduct Calibration sessions in sync with the QA team

Analysis for inbound/outbound calls

Monitor and evaluate inbound and outbound calls

Develops and conducts briefings for the targeted group of advisors that address Service Quality deficiencies and/or improvement opportunities..

Preferred candidate profile

Having Good Communication Skills

Good Analytical & Interpretation skills

Ready to work in rotational Shift

Perks and benefits

All Sundays + 2 alternate Sat Off

Indian Festival Holidays

Mid-day/Nigh shifts available


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