Quality Assurance Analyst

17 hours ago

Ahmedabad, Gujarat, India Micro Orbit Full time ₹ 25,000 - ₹ 3,00,000 per year

JOB DESCRIPTION

QUALITY ANALYST

Job Summary:

Quality Assurance Analyst (QA) is responsible for assessing the quality of the performance of our call centre associates who deal with our existing and potential customer. The QA will monitor inbound and outbound call and emails responses to assess associate's demeanour, technical accuracy, Sales performance, and conformity to company policies and procedures.

Precise Information

  • Job Title: Quality Analyst
  • Work Location: Ahmedabad (Gujarat), INDIA
  • Operations: UK and Canada
  • Work Schedule: Mon to Fri

Responsibilities:

  • Participates in design of call monitoring formats and quality standards.
  • Performs call monitoring and provides trend data to site management team.
  • Uses quality monitoring data management system to compile and track performance at team and individual level.
  • Performs monitors of customer email responses.
  • Participates in customer and client listening programs to identify customer needs and expectations.
  • Provides actionable data to various internal support groups as needed.
  • Coordinates and facilitates call calibration sessions for call centre staff.
  • Provides feedback to call centre team leaders and managers.
  • Prepares and analyzes internal and external quality reports for management staff review.
  • Perform other duties as assigned.

Required Skills:

  • 2-3 years Call Centre Experience
  • Bachelor Degree a plus
  • Excellent verbal, written and interpersonal communication skills;
  • Outstanding sales skills and dedication to providing exceptional customer care;
  • Must be self-motivator and self-starter
  • Focus on quality and Sales
  • Exceptional listening and analytical skills
  • Solid time management skills
  • Must be able to effectively deal with people at all levels inside and outside of the Company
  • Creative ability & writing proficiency
  • Ability to multitask and successfully operate in a fast paced, team environment.

Interested Candidate Apply now, share resume on or Call / WhatsApp on

Regards,

Farha Khan

Sr. Talent Acquisition

Job Types: Full-time, Permanent

Pay: ₹25, ₹30,000.00 per month

Benefits:

  • Paid sick time
  • Paid time off
  • Provident Fund

Experience:

  • Qualitative analysis: 2 years (Required)
  • call monitoring : 1 year (Required)
  • Call center: 1 year (Required)
  • monitoring data: 1 year (Required)

Work Location: In person

  • Quality Assurance Analyst

    1 week ago

    Ahmedabad, Gujarat, India DevsTree IT Services Pvt. Ltd. Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Job Title: Quality Assurance (QA) SpecialistJob Summary:We are looking for a Quality Assurance (QA) Specialist with 2-3 years of experience in the IT service industry. In this role, you will be responsible for ensuring the quality of IT services by developing and executing test plans, identifying defects, and collaborating with teams to deliver reliable and...

  • Automation Quality Analyst

    4 days ago

    Ahmedabad, Gujarat, India Sufalam Technologies Full time ₹ 8,00,000 - ₹ 12,00,000 per year

    Company DescriptionSufalam Technologies, based in Ahmedabad, India, is a leading IT services and solutions provider. We integrate and optimize complex technologies and data to improve business results. With a deep technology expertise, real-world business experience, and proven methodologies, we help clients achieve their strategic objectives and drive...

  • Jr. Quality Analyst

    4 days ago

    Ahmedabad, Gujarat, India Xomic Infotech Pvt. Ltd. Full time ₹ 6,00,000 - ₹ 8,00,000 per year

    Responsibilities:Coordinates for user acceptance testing (UAT) with the lines of business staff. Create test scenarios/cases based on the business requirements.Perform thorough regression testing when bugs are resolved.Ensures the application meets all relevant quality assurance protocols, processes and procedures.Acts as a manual tester to handle all manual...

  • Quality Assurance Quality Control

    3 days ago

    Ahmedabad, Gujarat, India Unnati Submersible Pumps Full time ₹ 5,00,000 - ₹ 10,00,000 per year

    Company DescriptionAt Unnati Pumps Pvt. Ltd., our objective is to deliver durable, high-performance, and cost-effective products to our clients. Established in 1969 as an ISO:9002 company, we are globally recognized for our quality submersible pumps and motors, manufactured to meet international standards. With years of experience, we ensure high-end...

  • Quality Assurance Manager

    2 days ago

    Ahmedabad, Gujarat, India Patel Chem Specialities Limited Full time ₹ 2,50,000 - ₹ 7,50,000 per year

    Company DescriptionPatel Chem Specialties Limited (PCSL) is an India-based company established in 2008. PCSL is GMP, HACCP & ISO Certified and FDA Approved Manufacturer – Exporter, specializing in pharmaceutical excipients and specialty chemicals. The company promotes quality products like Carboxymethyl Cellulose Sodium, Croscarmellose Sodium, Sodium...

  • Quality Assurance Engineer

    4 days ago

    Ahmedabad, Gujarat, India Sufalam Technologies Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    Company DescriptionSufalam Technologies is an IT services and solutions company based in Ahmedabad, India. With real-world business experience and deep technological expertise, Sufalam optimizes complex technologies and data to improve business outcomes. Our capabilities include custom application development, web application development, and business...

  • Quality Assurance Quality Control Inspector

    4 days ago

    Ahmedabad, Gujarat, India Weatherford Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    Company DescriptionWeatherford International plc (Nasdaq: WFRD) is a leading global energy services company operating in approximately 75 countries. With a talent network of about 17,000 team members and around 350 operating locations, the company excels in addressing challenges in the energy sector. Weatherford's facilities include manufacturing, research...

  • Quality Assurance Manager

    13 hours ago

    Ahmedabad, Gujarat, India SIDDHI ENGINEERS & SAMRUDDHI ENGINEERING Full time ₹ 7,20,000 per year

    Job Title: Quality Assurance ManagerCompany: Siddhi Group (Siddhi Engineers & Samruddhi Engineering)Location: Vadsar, Gujarat (Nearby locality preferred)Key ResponsibilitiesLead and manage the Quality Assurance function for tubular products.Develop, implement, and maintain Quality Management Systems (QMS).Ensure compliance with industry standards, customer...

  • Quality Assurance Engineer

    15 hours ago

    Ahmedabad, Gujarat, India Huptech Web Pvt. Ltd. Full time ₹ 4,00,000 - ₹ 8,00,000 per year

    HelloWe are looking for the QA Engineer.Job Title:Quality Assurance EngineerCompany:Huptech Web Private LimitedExperience:2-4 YearsLocation:Near Pakwan Cross Road, Ahmedabad | Work from OfficeJob Type:Full-TimeJob Description:As a Quality Assurance Engineer, you will play a critical role in ensuring the quality and reliability of our web apps and e-commerce...

  • Quality Assurance Tester

    1 week ago

    Ahmedabad, Gujarat, India Codzgarage Infotech Pvt Ltd Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Position: Quality Analyst (Manual)Experience: 3-6 Years of experienceJob Summery:We are looking for a detail-oriented QA Manual Tester to join our qualityassurance team. In this role, you will be responsible for executing manual tests to ensure thefunctionality, performance, and reliability. You will work closely with various teams tounderstand requirements...