Customer Support Associate
2 weeks ago
Customer Support Executive (Government Project)
Job Overview
We are seeking dedicated and customer-focused Customer Support Executives to support a government project aimed at delivering efficient services. Candidates should have strong communication skills, patience, and professionalism, as they will be interacting with MSME units.
Key Responsibilities1. Customer Interaction & Support
- Handle inbound calls, emails, and walk-in queries related to the government project.
- Provide accurate and clear information regarding services, procedures, applications, deadlines, and status updates.
- Log customer interactions and maintain detailed records.
Documentation & Reporting
- Maintain daily call reports, service logs, and performance metrics.
- Ensure all customer data is entered accurately into the system.
- Prepare periodic reports for internal review and government audit requirements.
Required Skills & Competencies
- Excellent verbal and written communication skills.
- Strong interpersonal skills with a customer-centric attitude.
- Ability to handle high-volume queries with patience and efficiency.
- Good listening, problem-solving, and multitasking abilities.
- Basic computer literacy (MS Office, data entry).
- Ability to work in a structured, process-driven environment.
Eligibility Criteria
- Education: Minimum 10+2; graduates preferred.
- Experience: 0–3 years in customer service, helpdesk, or call center roles. Freshers may also apply.
- Language Proficiency: Fluency in the regional language; English/Hindi added advantage
Work Location: Porur
Salary: 13,000 to 15,000 (Negotiable)
Contact:
Job Type: Full-time
Pay: ₹13, ₹15,000.00 per month
Work Location: In person
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