Customer Support Associate

2 weeks ago


Porur Chennai Tamil Nadu, India QUEST CERTIFICATION Full time ₹ 1,30,000 - ₹ 1,50,000 per year

Customer Support Executive (Government Project)

Job Overview

We are seeking dedicated and customer-focused Customer Support Executives to support a government project aimed at delivering efficient services. Candidates should have strong communication skills, patience, and professionalism, as they will be interacting with MSME units.

Key Responsibilities1. Customer Interaction & Support

  • Handle inbound calls, emails, and walk-in queries related to the government project.
  • Provide accurate and clear information regarding services, procedures, applications, deadlines, and status updates.
  • Log customer interactions and maintain detailed records.

Documentation & Reporting

  • Maintain daily call reports, service logs, and performance metrics.
  • Ensure all customer data is entered accurately into the system.
  • Prepare periodic reports for internal review and government audit requirements.

Required Skills & Competencies

  • Excellent verbal and written communication skills.
  • Strong interpersonal skills with a customer-centric attitude.
  • Ability to handle high-volume queries with patience and efficiency.
  • Good listening, problem-solving, and multitasking abilities.
  • Basic computer literacy (MS Office, data entry).
  • Ability to work in a structured, process-driven environment.

Eligibility Criteria

  • Education: Minimum 10+2; graduates preferred.
  • Experience: 0–3 years in customer service, helpdesk, or call center roles. Freshers may also apply.
  • Language Proficiency: Fluency in the regional language; English/Hindi added advantage

Work Location: Porur

Salary: 13,000 to 15,000 (Negotiable)

Contact:

Job Type: Full-time

Pay: ₹13, ₹15,000.00 per month

Work Location: In person



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