Retail Operations Manager

1 day ago


Malappuram, Kerala, India CHEF LEBNAN Full time ₹ 4,80,000 - ₹ 7,20,000 per year

Operational Management

  • Oversee daily operations across multiple retail outlets to ensure smooth functioning.
  • Ensure adherence to company policies, SOPs, and compliance standards.
  • Monitor store performance and implement corrective actions where required.
  • Coordinate with supply chain, warehouse, and merchandising teams to ensure product availability.

Sales & Business Performance

  • Drive sales growth and profitability by implementing effective retail strategies.
  • Monitor store KPIs (sales, footfall, conversion, shrinkage, average basket size).
  • Analyze sales data and market trends to optimize product mix and promotions.
  • Support execution of marketing and promotional campaigns at store level.

People Management

  • Lead, guide, and motivate store managers and their teams to deliver excellent results.
  • Recruit, train, and develop retail staff in line with company culture and goals.
  • Conduct performance reviews, identify training needs, and build succession pipelines.
  • Resolve escalated staff or customer issues effectively.

Customer Experience & Quality

  • Ensure consistent, high-quality customer service across all stores.
  • Implement initiatives to enhance customer engagement and loyalty.
  • Maintain hygiene, safety, and brand standards at store level.

Job Types: Full-time, Permanent

Pay: ₹40, ₹60,000.00 per month

Benefits:

  • Cell phone reimbursement
  • Food provided
  • Provident Fund

Experience:

  • Retail Operations: 10 years (Required)

Work Location: In person


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