Customer Care Executive

6 hours ago

Hengrabari Guwahati Assam, India Poddar Car World Pvt Ltd Full time ₹ 80,000 - ₹ 1,20,000 per year

Job Role:

A Customer Care Executive (CCE) at Maruti Suzuki is responsible for handling customer interactions, resolving queries, ensuring customer satisfaction, and supporting service/sales operations to maintain Maruti's brand standards.

Key Responsibilities:

  • Customer Interaction & Support
  • Attend incoming calls, emails, and walk-in customers.
  • Provide accurate information about products, services, and policies.
  • Handle customer queries, complaints, and requests promptly.
  • Service Coordination
  • Schedule service appointments and follow up with customers.
  • Coordinate with the service team to ensure timely vehicle delivery.
  • Inform customers about service status, cost estimates, and timelines.
  • Sales Support
  • Explain Maruti Suzuki's product features, benefits, and offers.
  • Assist the sales team with lead follow-ups and customer engagement.
  • Maintain records of prospective and existing customers.
  • Customer Relationship Management (CRM)
  • Maintain and update customer databases.
  • Conduct follow-up calls post-sales/service for feedback.
  • Build long-term relationships to improve customer loyalty.
  • Documentation & Reporting
  • Maintain service records, invoices, and customer interaction logs.
  • Prepare daily/weekly reports on customer feedback and issues.
  • Ensure compliance with company policies and processes.
  • Complaint Resolution
  • Listen actively to customer concerns and resolve issues quickly.
  • Escalate unresolved problems to higher management.
  • Ensure customer grievances are closed within the stipulated time.
  • Professional Conduct
  • Adhere to dress code/uniform and grooming standards.
  • Maintain polite and professional communication at all times.
  • Uphold Maruti Suzuki's brand values and customer-first approach.

Job Types: Full-time, Permanent, Fresher

Pay: ₹8, ₹10,000.00 per month

Benefits:

  • Paid time off
  • Provident Fund

Work Location: In person

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