
Customer Care Executive( PATHSALA)
6 days ago
ob Role:
A Customer Care Executive (CCE) at Maruti Suzuki is responsible for handling customer interactions, resolving queries, ensuring customer satisfaction, and supporting service/sales operations to maintain Maruti's brand standards.
Key Responsibilities:
- Customer Interaction & Support
- Attend incoming calls, emails, and walk-in customers.
- Provide accurate information about products, services, and policies.
- Handle customer queries, complaints, and requests promptly.
- Service Coordination
- Schedule service appointments and follow up with customers.
- Coordinate with the service team to ensure timely vehicle delivery.
- Inform customers about service status, cost estimates, and timelines.
- Sales Support
- Explain Maruti Suzuki's product features, benefits, and offers.
- Assist the sales team with lead follow-ups and customer engagement.
- Maintain records of prospective and existing customers.
- Customer Relationship Management (CRM)
- Maintain and update customer databases.
- Conduct follow-up calls post-sales/service for feedback.
- Build long-term relationships to improve customer loyalty.
- Documentation & Reporting
- Maintain service records, invoices, and customer interaction logs.
- Prepare daily/weekly reports on customer feedback and issues.
- Ensure compliance with company policies and processes.
- Complaint Resolution
- Listen actively to customer concerns and resolve issues quickly.
- Escalate unresolved problems to higher management.
- Ensure customer grievances are closed within the stipulated time.
- Professional Conduct
- Adhere to dress code/uniform and grooming standards.
- Maintain polite and professional communication at all times.
- Uphold Maruti Suzuki's brand values and customer-first approach.
Job Type: Full-time
Pay: ₹7, ₹8,000.00 per month
Benefits:
- Provident Fund
Work Location: In person
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