Front Office Duty Manager

2 weeks ago


Delhi, Delhi, India BLK Max Full time ₹ 8,00,000 - ₹ 24,00,000 per year

Role & responsibilities

  • To be responsible for resolution of all Customer complaints / queries.
  • To coordinate with all departmental heads, Medical & Non-Medical for smooth flow of patients.
  • To design, communicate and implement SOPs.
  • To be responsible for implementation of pricing for the hospital.
  • To assess manpower requirement, skill mix required and plan effective deployment of staff.
  • To keep a tab on all Front Office related policies and procedures.
  • To be responsible for the efficient functioning of All front office personnel.
  • To provide training & development of all new and existing personnel on a continuous basis.
  • To provide support to the Chief Administrator for all administrative functions related to patient flow.
  • To prepare budgets and implement them related to Front Office manpower planning etc.
  • To be well groomed, punctual and adhere to company policies & practices.
  • To have complete orientation of QMS and EMS system of Hospital.
  • To have complete Awareness about Disaster Management Programme (DMP) of the hospital.
  • To comply with the service quality Process, environmental & occupational issues and policies of the respective area.
  • To comply with patient safety policy.
  • To ensure safe utilization of equipment and proper waste disposal system.

Preferred candidate profile

Must have good communication in english

Good in leading team

Must have multi speciality NABH or JCI Hospital


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