
Zonal Sales Manager
2 days ago
Role Overview
We are looking for a performance-driven Zonal Sales Operations Manager to lead and
manage sales, profitability, and operational excelence across 69 Exclusive Brand Outlet (EBO)
stores in the North East regions. The role requires a strong retail leader with a proven track
record in driving revenue growth, managing large multi-location teams, ensuring compliance
with SOPs, and delivering exceptional customer experiences.
Key Responsibilities
Sales Revenue Growth
- Achieve and exceed zonal sales targets and profitability goals.
- Analyze store performance, identify gaps, and implement action plans for improvement.
- Drive upseling, cross-seling, and new product adoption to maximize sales.
Store Operations Management
- Ensure operational compliance with company SOPs across al stores.
- Oversee inventory management, stock replenishment, and shrinkage control.
- Maintain high visual merchandising standards in line with brand guidelines.
Team Leadership Development
- Lead and manage Regional Managers / Area Managers and store teams across 69
outlets.
- Coach, mentor, and develop team capabilities to meet sales and operational goals.
- Conduct periodic performance reviews and succession planning.
Customer Experience
- Drive a customer-first culture across al stores.
- Monitor and improve NPS, mystery audit scores, and service quality metrics.
- Ensure quick resolution of escalations and customer feedback.
Business Planning Reporting
- Prepare and execute monthly, quarterly, and annual business plans for the zone.
- Monitor KPIs including sales, conversion rate, ATV (Average Transaction Value), and UPT
(Units Per Transaction).
- Present zonal performance reports and insights to senior leadership.
Cross-Functional Collaboration
- Work closely with Marketing for regional activations and campaigns.
- Coordinate with VM, HR, Supply Chain, and Training teams for smooth operations.
- Align with Finance on budgets, store expenses, and profitability metrics.
Key Requirements
- Experience: 10–15 years in retail sales operations, with at least 5 years in a
zonal/regional leadership role.
Domain: Strong experience managing EBO formats in apparel, footwear, or lifestyle retail.
Skills:
- Proven ability to manage large multi-location teams and P L responsibility.
- Strong business acumen with data-driven decision-making ski ls.
- Hands-on experience with retail KPIs, store audits, and operational excelence.
- Education: Graduate / MBA preferred.
- Travel: Frequent travel across North East zones required.
Performance Indicators (KPIs)- - Sales growth vs target - Zonal profitability and cost control
- Operational audit compliance score
- Staff productivity and attrition rate
- Customer experience scores (NPS, service feedback)
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