Operations Manager

3 days ago

Mumbai Pune, India Tech Mahindra Full time ₹ 15,00,000 - ₹ 20,00,000 per year

Particulars Job Description

Educational Qualification Any Graduate can apply. Work Experience Minimum 8 years of Industry Experience with minimum 1+ year experience in role of Manager Operations with experience managing Chat / Voice operations. Language & Communication

  • Ability to effectively communicate his/her thoughts in a well-organized manner.
  • Should have good communication skills in English

Preferred Competencies

  • Strong Analytical skills with an ability to draw conclusions from data.
  • Process improvements/ optimization done for the respective process.
  • Ability to think Out of box and provide solution to Agents.
  • Understanding of the Business situation and capability to address issues.
  • Open to go beyond the call of the duty to exceed expectations.
  • Patience while giving feedback, Open to change, multi-tasking skills, Interpersonal skill.
  • Reports Ability to work on data and generate various types of reports.
  • Able to work in multiple processes; flexible and eager to pick additional responsibilities/ activities.
  • Must be able to conduct audits, trainings, floor support and supervise shifts (if required)
  • Driving quality initiatives in the team to minimize Escalations to L2

Key Deliverables (KRA/Measure):

  • Should be able to handle multiple LOB
  • Should be able to train new hires and take ongoing / refresher batches.
  • Should be able to handle & achieve the departmental requirements.
  • Have knowledge of different policies and procedures
  • Maintaining secrecy of data
  • The candidate should have excellent problem-solving capabilities and lateral thinking skills.
  • Good Knowledge of Products, Tools and troubleshooting procedures (Domain specific)
  • Eye for detail and aggressive in plan execution/implementation
  • Ability to map processes, define process, and execute them.
  • Ability to view the issues end-to-end and develop action plans with tangible deliverables.
  • Good interpersonal skills and conflict management skills.
  • Exceptional Client management (internal/external stakeholder) skills.
  • Excellent skills on Data Analysis / Analytical Skills / Reporting.
  • The candidate should have excellent problem-solving capabilities and lateral thinking skills.
  • Ready to work at any level in the organization for the deliver on targets.
  • Ability to handle pressure and a natural go getter.
  • Ability to lead the team and drive Quality culture.
  • Eye for detail and aggressive in plan execution/implementation.
  • Client communication: Reviews, Business planning/forecasting, Escalations
  • Capacity & delivery plan.
  • Conduct periodic & need driven team reviews & meetings.

Eligibility

  • Minimum 8 years of Industry Experience with minimum 1+ year experience in role of Manager
  • Should have experience managing Chat / Voice operations

Role Band Location RMG Remarks Manager Operations

  • Knowledge of operational process, logical thinking, reporting and analysis
  • Should be open to work 24/7
  • Ability to follow instructions and client requirements within TAT and with accuracy.
  • To handle day to day operations of multiple processes
  • To work on client escalations if any
  • Ensure monthly billing and invoicing activities with the client are completed on time, without delay.
  • Prepare monthly / quarterly dashboards for management reviews.
  • Conduct operations / governance calls with the customers.
  • Taking an ownership of transitioning activities on the deals won Shows flexibility/ownership & works under pressure situation.

  • AVP, Investment Operations

    3 days ago

    Mumbai, Maharashtra, India Ares Operations Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Ares is looking for an AVP to join the Mumbai Investment Operations team. The ideal candidate would have experience working in loan servicing. Serve as primary escalation contact and day to day manager for the loan operations team in Mumbai.

  • Mazars - Assistant - Pursuit Specialist

    1 day ago

    Pune, Maharashtra, India Manager Full time

    Assistant Manager - Pursuit Specialist Bid & Pursuit Support Specialist :This role is varied and will give you exposure to the full range of bid and pursuit support. You will have two main areas of focus:- Firstly, you will support the business by working from templates and standard content to produce proposal documents and supporting materials in response...

  • State Bank Operations Support Services

    1 day ago

    Mumbai, Maharashtra, India SBI Operations Support Full time

    About the Role:We are seeking a Risk Manager to oversee risk management frameworks, monitor controls, and ensure compliance with regulatory Responsibilities:- Implement and enhance risk management frameworks.- Identify, assess, and mitigate operational and compliance risks.- Prepare dashboards, reports, and risk profiles for committees.- Ensure compliance...

  • State Bank Operations Support Services

    2 weeks ago

    Mumbai, Maharashtra, India SBI Operations Support Full time

    About the Role:We are hiring Circle Managers to lead lending operations in Agri, MSME, and SME segments. This senior role requires strong leadership and business development expertise.Key Responsibilities:- Drive growth in Agri, MSME, and SME loan portfolios.- Build and maintain strong customer and stakeholder relationships.- Ensure compliance with internal...

  • Associate Purchase and Operations, 0-2 Yrs, Pune

    5 days ago

    Pune, Maharashtra, India Asst Manager HR Full time

    **Associate Purchase and Operations, 0-2 yrs, Pune** - **JOB TITLE ASSOCIATE-PURCHASE AND OPERATIONS**_ - **LOCATION PUNE**_ - **SALARY SCALE 15-20K**_ - **QUALIFICATION GRADUATE**_ - **EXPERIENCE 0-2 YRS**_ **JOB SUMMARY** We are looking for an efficient Associate for Purchase and operations dept to drive site the related activities. **ROLES AND...

  • Society Manager

    3 days ago

    Malabar Hill, Mumbai, Maharashtra, India CHS Manager LLP Full time ₹ 3,00,000 - ₹ 4,20,000 per year

    Role OverviewA Society Manager is responsible for overseeing the day-to-day operations of a residential or commercial housing society. This includes managing facilities, coordinating with vendors, handling resident concerns, and ensuring compliance with housing regulations and society bylaws.Key ResponsibilitiesFacility ManagementEnsure cleanliness and...

  • VAPT - Manager/ Sr. Manager

    5 days ago

    Mumbai, Maharashtra, India Cubical Operations LLP Full time

    Job Title: VAPT Manager / Sr. Manager Location: Mumbai / Gurgaon Experience: Minimum 6 years Job Type: Full-time Department: Cybersecurity / Information Security About the Role: We are seeking a highly skilled and experienced Vulnerability Assessment and Penetration Testing (VAPT) Manager / Sr. Manager to join our growing cybersecurity team. The ideal...

  • VAPT Manager

    2 days ago

    Mumbai, Maharashtra, India Cubical Operations LLP Full time US$ 90,000 - US$ 1,20,000 per year

    Job Title:VAPT Manager / Senior ManagerLocation:Mumbai, MaharashtraExperience:6+ yearsDepartment:Cybersecurity / Information SecurityType:Full-timeAbout the RoleWe are seeking an experienced and highly skilledVulnerability Assessment & Penetration Testing (VAPT) Manager / Senior Managerto lead our offensive security initiatives. The role involves managing...

  • Technical Trainer

    3 days ago

    Pune, Maharashtra, India Field Operations Full time ₹ 5,00,000 - ₹ 10,00,000 per year

    **Location: Pune, Maharashtra, IndiaJob ID:83306**We Elevate... Quality of urban lifeOur elevators, escalators, and moving walks safely transport more than two billion of us up and down buildings and across transportation hubs every day.As part of the Schindler team, you'll discover meaningful work that enhances quality of life for communities, and...

  • High Net Worth Client Relationship Specialist

    5 days ago

    Navi Mumbai, Maharashtra, India beBeeRelationship Manager Full time ₹ 8,00,000 - ₹ 12,00,000

    Job Overview",""This role involves building and maintaining strong, profitable client relationships across Wealth Management. It demands a high level of financial acumen, business understanding, and relationship management skills.",""The ideal candidate will have:",""",""A minimum of 5 to 8 years of experience in Wealth Management or a related...