Key Account Manager

About PhonePe Limited:
Headquartered in India, its flagship product, the PhonePe digital payments app, was launched in Aug 2016. As of April 2025, PhonePe has over 60 Crore (600 Million) registered users and a digital payments acceptance network spread across over 4 Crore (40+ million) merchants. PhonePe also processes over 33 Crore (330+ Million) transactions daily with an Annualized Total Payment Value (TPV) of over INR 150 lakh crore.

PhonePe's portfolio of businesses includes the distribution of financial products (Insurance, Lending, and Wealth) as well as new consumer tech businesses (Pincode - hyperlocal e-commerce and Indus AppStore Localized App Store for the Android ecosystem) in India, which are aligned with the company's vision to offer every Indian an equal opportunity to accelerate their progress by unlocking the flow of money and access to services.

Culture:
At PhonePe, we go the extra mile to make sure you can bring your best self to work, Everyday. And that starts with creating the right environment for you. We empower people and trust them to do the right thing. Here, you own your work from start to finish, right from day one. PhonePe-rs solve complex problems and execute quickly; often building frameworks from scratch. If you're excited by the idea of building platforms that touch millions, ideating with some of the best minds in the country and executing on your dreams with purpose and speed, join us

Payments in the Online Merchants Business
The PhonePe payment solution for merchants & consumers is historically known to be a multi-instrument payments container and enables key merchants across various industry segments in the ecosystem to accept payments digitally from their consumers.

Our vision is to scale the merchants payments business by being the most reliable and easiest to implement payments solutions platform for merchants. The PG ecosystem has significantly evolved over the last few years from a plain vanilla heavy implementation to a UI driven, simple integration of a suite of products that allow merchants to not just accept payments but handle almost all of their money movement needs. The endeavor is to provide the best-in-class consumer and merchant experience in the context of digital payments and develop deep partnerships with the merchants in driving various business priorities.

About The Role
A person in this role would be responsible for expanding PhonePe's payments footprint in the Online Merchants ecosystem. This is an individual contributor role and one would have to own end-to-end accountability for building PhonePe's acceptance network across a set of key merchants operating in the country.

The PhonePe payments platform facilitates consumer transactions across all major use cases in the online space and there is a big merchant acceptance network which has been created in a very short timeframe. With fast growing business categories in the online space, it is imperative to drive sustainable growth and differentiation and this role would be responsible for accomplishment of this objective. This role would be responsible for managing key partners and growing PhonePe's Online payments.

Key Responsibilities

• Build solid relationships & rapport with the key stakeholders on the merchant's side for the identified set of merchants.
• Develop an understanding of the prospective merchant's business environment and prepare merchant specific contextual growth strategies. This would need one to be good with data/ understanding of businesses in the category's context and basis this one should be able to outline the value which PhonePe can add to their business.
• Pitch PhonePe's latest solutions along with the overall business proposition to the key stakeholders. This would need one to be comfortable with having multiple discussions with CXO's/ Senior Management on the merchant's side.
• Be accountable for all business metrics (both topline & bottomline) of the portfolio along with all key inputs which would drive the business.
• Be responsible for growth and development initiatives across all merchant segments and for drawing out the consumer and merchant adoption plan and work with various stakeholders to operationalize the plans.
• Work out the commercial terms of the partnership with the merchant in cases of new product/ feature/ instrument launches. This would need one to be good with numbers and negotiating capabilities.
• Work with the PhonePe and Merchant legal teams to finalize the partnership agreements as and when needed. This would need one to understand PhonePe and the Merchant's business end-to-end and identify all relevant elements to be covered under the partnership agreement.
• Work with the Bizfin team and different functional teams on the merchant's side to finalize the longer-term business plans and model of engagement between the PhonePe teams and the Merchant's teams.
• Develop a holistic understanding of the overall digital payments landscape in the country/developments/opportunities and help adapt PhonePe's go-to-market plans in the enterprise business segment accordingly.

If you:

• Have a passion for business development.
• Experience in handling/ generating revenue for the organization.
• Want to create an impact in one of the most dynamic business environments.
• Find meeting new people and forging lasting relationships exciting
• Are comfortable working with multiple functions and stakeholders-CXO's/Senior Management/Legal Teams/Commercial Teams/Tech Teams on both the Merchant's side as well as on PhonePe's side
• Solutioning mindset. Should be able to work with Product & Tech teams seamlessly.
• The candidate should be comfortable with all aspects of planning, budgeting, tracking and optimization of costs.

This is the role for you

Eligibility

• Minimum 3-4 years of overall experience, 1-2 years of relevant payments and industry experience.
• A significant part of this experience should be across E-Commerce/ Digital Payments/ Edtech/ BFSI Sectors in the Sales/Business Development/ Account Management/Usage & Retention Domains.
• Prior experience in payment gateway space would be preferred.

Culture
At PhonePe, we take extra care to make sure you give your best at work, Everyday And creating the right environment for you is just one of the things we do. We empower people and trust them to do the right thing. Here, you own your work from start to finish, right from day one. Being enthusiastic about tech is a big part of being at PhonePe. If you like building technology that impacts millions, ideating with some of the best minds in the country and executing on your dreams with purpose and speed, join us

Challenges
Building for Scale, Rapid Iterative Development and Customer-centric Product Thinking at each step defines every day for a developer at PhonePe. Though we engineer for a 500 million+ strong user base, we code with every individual user in mind. While we are quick to adopt the latest in Engineering, we care utmost for security, stability, and automation. Apply if you want to experience the best combination of passionate application development and product-driven thinking.

PhonePe Full Time Employee Benefits (Not applicable for Intern or Contract Roles)

• Insurance Benefits - Medical Insurance, Critical Illness Insurance, Accidental Insurance, Life Insurance
• Wellness Program - Employee Assistance Program, Onsite Medical Center, Emergency Support System
• Parental Support - Maternity Benefit, Paternity Benefit Program, Adoption Assistance Program, Day-care Support Program
• Mobility Benefits - Relocation benefits, Transfer Support Policy, Travel Policy
• Retirement Benefits - Employee PF Contribution, Flexible PF Contribution, Gratuity, NPS, Leave Encashment
• Other Benefits - Higher Education Assistance, Car Lease, Salary Advance Policy

Our inclusive culture promotes individual expression, creativity, innovation, and achievement and in turn helps us better understand and serve our customers. We see ourselves as a place for intellectual curiosity, ideas and debates, where diverse perspectives lead to deeper understanding and better quality results. PhonePe is an equal opportunity employer and is committed to treating all its employees and job applicants equally; regardless of gender, sexual preference, religion, race, color or disability. If you have a disability or special need that requires assistance or reasonable accommodation, during the application and hiring process, including support for the interview or onboarding process,
please fill out this form.
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