Unit Facility Management Team Leader

• 10-15 years of experience in the FM industry
• Minimum of 2 years of experience from a managerial/team leader position within the Facility Management area
• Experience in a facilities management organization, preferably in a high-volume retail sector
• Proven skills in developing people and providing support, coaching, training, and career direction to others
• Ability to commuicate confidently and clearly in the local language in the unit as well as basic English
• Good coaching and/or mentor, advisory and facilitation skills, conflict management skills and problemsolving experience
• Preferably, an academic degree or professional qualification in Facilities Management (or equivalent).
• Budget management: Very good knowledge of how to plan, organise and manage costs and expenditures for a business or organisation
• Business risk management: General knowledge of how to assess and mitigate risks in a business environment
• Knowledge of planning for, hiring and allocating talent on assignments to meet the demands of a rapidly changing business environment
• Knowledge of different leadership styles (such as interdependent, indirect, situational etc.) and needs as well as appropriate use for different situations
• Supplier management: Good knowledge of external service provider framework and coordination of external suppliers
• Sustainability aspects in Facility Management: Good knowledge of how sustainability interacts with FM (energy consumption, water consumption, emissions, waste management, chemical products, IWAY, purchasing)
• Facility Management scope and ways of working: Good knowledge of which services are included in the agreed FM service scope in Ingka and understand the FM delivery model, as well as the position of Facility Management within the Ingka business
• Facility Management services: General knowledge of how to successfully deliver, organise and follow up on 'hard' (technical maintenance, IKEA Food equipment) and 'soft' FM services (cleaning, pest control, snow removal, waste management etc.)
• IT tools relevant for Facility Management: General knowledge of all relevant IT tools within Facility Management
• Good knowledge of IKEAs corporate identity, core values and vision of creating a better everyday life for the many people, to ensure right representation.

• Lead, steer, plan, coach and follow up the day to day work and development of the FM organisation within the unit(s) with a customer-centric and collaborative approach in focus
• Responsible to make sure that each property is managed throughout its lifetime including safety, compliance, maintenance and improvement to ensure a safe and operational environment for the business, co-workers, customers and other stakeholders
  • Implement relevant property management innovations, digital and technical solutions that meet the needs of the business and the many people
• Participate in Facility Review and other Ingka and external facility management related reviews
• Handle emergency and crisis situations in order to eliminate or minimize the consequences and possible losses and damages to the site, co-workers, tenants and customers
• Monitor and feedback on working methods, productivity and quality on team and individual level
• Play an active role in the recruitment process of new co-workers
• Monitor and follow up that the team (internal and external) works ethically and in compliance with internal regulations and legislation including: consumer protection, risk, environment, health and safety
• Create an environment where the IKEA culture is a strong and living reality that embraces the diversity of co-workers and customers.

• Living our values
• Being your unique self, while respecting and including others
• A passion for home furnishing
• Performing & delivering while learning & developing
• Having fun

IKEA