DGM - Facility Management

Job Description

About Business

JOB DESCRIPTION

Adani Group: Adani Group is a diversified organisation in India comprising 10 publicly traded companies. It has created a world-class logistics and utility infrastructure portfolio that has a pan-India presence. Adani Group is headquartered in Ahmedabad, in the state of Gujarat, India. Over the years, Adani Group has positioned itself to be the market leader in its logistics and energy businesses focusing on large-scale infrastructure development in India with O & M practices benchmarked to global standards. With four IG-rated businesses, it is the only Infrastructure Investment Grade issuer in India.

Adani Realty: Adani Realty is the real estate arm of one of Indias leading infrastructure and development entities Adani Group.With resolute commitment to Nation Building and Growth with Goodness,we are developing real estate projects in the most promising destinations,integrating design aesthetics with cutting-edge construction technology.

Job Purpose: The Lead - Facility Management is responsible for overseeing the end-to-end facility operations across all projects within the region. This includes ensuring seamless snagging of apartments, managing post-construction facility operations, common area maintenance, water supply, security, housekeeping, budget planning, statutory compliance, consumer complaint resolution, and team leadership. The role ensures consistent service delivery, adherence to installation standards, and smooth operations across multiple sites.

Responsibilities

Lead - Facility Management (Region)

Regional Facility Operations Management

Oversee end-to-end facility management operations across multiple projects in the region.

Establish and monitor standard operating procedures (SOPs) for all sites, ensuring uniform service quality.

Snagging & Handover

Lead the snagging process for apartments across projects, ensuring all units meet installation standards.

Collaborate with project delivery teams to rectify defects and ensure timely handovers.

Common Area & Maintenance Oversight

Ensure consistent upkeep of common areas across all sites, focusing on cleanliness, functionality, and safety.

Manage maintenance schedules for critical systems, including HVAC, plumbing, elevators, and fire safety.

People Management

Lead and manage regional facility management teams, ensuring high levels of performance and accountability.

Provide training and development opportunities for site-based teams to enhance efficiency.

Act as a liaison between central leadership and site teams to align strategies and operational goals.

Customer Satisfaction

Address consumer complaints promptly and oversee site-level processes for grievance redressal.

Monitor feedback across all projects to drive customer satisfaction and continuously improve services.

Budget Planning & Cost Optimization

Prepare and oversee regional budgets for facility management operations.

Track and control expenses across sites to ensure cost-effective service delivery while maintaining quality.

Statutory Compliance

Ensure all regional projects comply with statutory regulations, safety standards, and legal requirements.

Conduct periodic audits across projects to maintain compliance and avoid operational disruptions.

Key Stakeholders - Internal

Business Heads

Finance Team

Security Team

Safety

Construction Team

Projects Team

Key Stakeholders - External

Government Bodies

Police

Tenants/ Customers

Qualifications

- B.Tech. in Electrical / Mechanical Engineering with more than 15 years of experience of maintenance of Commercial or residential property.
- Good exposure of techno commercial handling, well versed in maintenance of E&M equipment, Budgeting, Vendor management, Customer relation, complain handling etc.

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