Senior Application Support Specialist

2 weeks ago

Bengaluru, Karnataka, India Oracle Full time ₹ 12,00,000 - ₹ 36,00,000 per year

This is a requirement is for Oracle Financial Services PrimeSourcing division. We are a part of Oracle Financial Services Global Business Unit (FSGBU) business unit and our specialized solutions address the unique business needs of banking and financial institutions, enabling them to make more informed business decisions and serve customers better.

We are looking for a resource with 4-6 yrs of providing application support in the banking domain.

Required Experience/Skill Set:

  • Strong customer service and support focus with a desire to deliver high quality service.
  • 4-6 years of experience in hands-on application support analyst role with cloud technologies
  • Strong technical skills (PL/Sql, Unix, Unix shell scripting), CI/CD pipeline using Azure.
  • Extensive problem solving and debugging skills.
  • Ability to independently apply production upgrades.
  • Experience in providing services to agreed SLA's and OLA's
  • Experience with working in an ITIL environment.  ITIL foundation Certification desired
  • Excellent interpersonal and communication skills
  • Able to work in 24*7 support in different shifts pattern on rotational basis (work schedule will include weekend support as well).

Responsibilities:

  • Eye On Glass / Mailbox/ Triage, follow up and resolve based on KBs.
  • Environment Availability/readiness - Monitoring, Health Check, and making sure environment is up and available.
  • Incident/Request Management - Acknowledging, Investigating, and resolving Incident and fulfil request.
  • Capacity Support - Coordinate with partner teams to add capacity as needed.
  • Deployment Service - Perform Release and Deployments and redeployments activities for apps on cloud platform.
  • Triage and remediate using standard & certified procedures.
  • Partner with Dev and L2 teams to centralize and build knowledge transfer focus on standard/certified procedures for L1 execution & remediation.
  • Execute Disaster Recovery team and Application Recycle / Service Restarts

     

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