Application Support Specialist

4 days ago

Bengaluru, Karnataka, India Careernet Full time ₹ 8,00,000 - ₹ 12,00,000 per year

Key Skills: L1, Client Onboarding, Deployment, Training

Roles and Responsibilities:

  • Provide Level 1 functional support for the DOC4A application, including ticket logging, initial diagnosis, and resolution or escalation.
  • Perform tool deployment and configuration tasks for new users or departments.
  • Manage user onboarding, including account creation, access provisioning, and profile setup.
  • Conduct user training sessions (virtual or in-person) and create user guides and documentation.
  • Assist users in navigating the tool, understanding workflows, and troubleshooting common issues.
  • Collaborate with L2/L3 technical support or development teams for issue escalation and resolution.
  • Monitor application health and notify appropriate teams in case of performance issues or outages.
  • Maintain a knowledge base of known issues, resolutions, and frequently asked questions (FAQs).
  • Support user acceptance testing (UAT) during new releases or feature rollouts.
  • Gather and document user feedback to help improve application usability and adoption.

Skills Required:

  • Level 1 (L1) application support expertise
  • Experience in client onboarding processes
  • Proficiency in application/tool deployment and configuration
  • Ability to conduct user training and create documentation

Education: B.E. or B.Tech in a relevant field.

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