Application Specialist

16 hours ago

Bengaluru, Karnataka, India The Practice Centre Full time ₹ 12,00,000 - ₹ 36,00,000 per year

We are partnering with a leading Healthcare Equipment Company . The position is
Zonal Application Specialist(South India) - USG & Mammography
who will
lead and manage clinical applications support for
Ultrasound (USG)
and
Mammography
modalities across the assigned zone. The role ensures excellence in product demonstrations, user training, and post-installation support while mentoring regional application teams and driving customer satisfaction and product adoption.

For more interesting opportunities

Key Responsibilities

1. Clinical Application & Training

  • Conduct
    advanced user training
    sessions for clinicians, radiologists, and technicians on ultrasound and mammography systems.
  • Ensure
    high-quality clinical outcomes
    through image optimization, workflow customization, and best practice sharing.
  • Support installation teams for
    clinical acceptance
    and smooth handover of equipment.
  • Provide
    refresher and advanced training
    to existing users for continued engagement.

2. Product Demonstration & Sales Support

  • Lead
    pre-sales demonstrations
    and clinical evaluations across key hospitals and diagnostic centers.
  • Work closely with the
    sales team
    to highlight product strengths and address clinical requirements during presentations.
  • Support
    tender processes
    by providing product comparisons, technical inputs, and clinical insights.
  • Track and analyze demo-to-sale conversion metrics and suggest improvements.

3. Team Leadership & Mentoring

  • Guide and mentor
    regional application specialists
    within the zone, ensuring consistency in training quality and delivery.
  • Develop and implement
    standardized application protocols
    and training modules across modalities.
  • Conduct internal capability-building programs for new hires and channel application teams.

4. Customer Relationship & Satisfaction

  • Act as the
    primary clinical contact
    for key customers in the zone.
  • Regularly visit user sites to monitor system usage, gather feedback, and resolve clinical issues.
  • Ensure high levels of
    customer satisfaction
    through proactive support and continuous engagement.
  • Partner with KOLs (Key Opinion Leaders) and organize
    CME programs, workshops, and webinars
    to promote clinical excellence.

5. Coordination & Feedback

  • Liaise with
    product management, marketing, and R&D
    teams to share customer feedback and feature enhancement suggestions.
  • Collaborate with the
    service team
    to address system performance issues affecting clinical usage.
  • Maintain detailed reports on training, customer visits, and product performance.

Key Performance Indicators (KPIs)

  • Quality and number of
    trainings and demos
    conducted.
  • Customer satisfaction
    scores and repeat engagement.
  • Demo-to-sale conversion
    and support efficiency.
  • Team development
    and adherence to standardized training protocols.
  • Timeliness and accuracy of reporting and feedback.

Qualifications & Experience

  • Education:
    Bachelor's or Master's degree in Radiography, Biomedical Engineering, or Allied Health Sciences.
  • Experience:
    Minimum
    10 years of experience
    in ultrasound and/or mammography applications, with at least
    3 years in a zonal or senior application role
    .

Soft Skills:

  • Excellent communication, presentation, and interpersonal abilities.
  • Strong analytical, leadership, and mentoring skills.
  • Willingness to
    travel extensively
    across the assigned zone.

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