Senior Cash Applications Lead

As a Senior Accounts Receivable Finance Specialist, you will be working on a global portfolio of accounts to ensure that the Accounts receivable operational ad hoc tasks are performed daily by closing Jira tickets and performing transactions and Internal audits while bringing initiatives to improve the activities/processes. The Senior Accounts Receivable Finance Specialist, will reconcile accounts, issue manual invoices, post payments and update customer records in the Accounting/Reporting systems and perform Cash application for high volume of receipts. You are responsible to Investigate and resolve business partner inquiries to ensure the efficient payment allocation (including Direct Debit), inbound management, and ad-hoc business requests to accommodate for bulk / complex payment clearances. Among other tasks is the ability to produce accounts receivable overview and initiative dashboards and prepare management reports including open receivables, unapplied cash and many ad hoc projects related to the global revenue operations department.

The Senior Accounts Receivable Finance Specialist has a good level of knowledge and expertise in regards to the Account receivable/Billing & Legal Collections process and is able to analyze it with a critical mindset in order to identify gaps and opportunities to improve it and make it more efficient, scalable and reduce manual workload. Senior Accounts Receivable Finance Specialist responsibilities require a good level of technical expertise in order to be able to effectively work both with internal and external stakeholders and ensure that core operations are effectively performed and system and operational improvements are determined and achieved.

Role & Responsibilities:

• Post all incoming cash payments from customers (direct debit , bank transfer payments and Payment Service Providers ) and ensure accurate and timely allocation adhering to our SLAs, rectifying any allocations or process issues that may occur.
• Address any system, operational and external issues as and when they occur owning the end to end process
• Timely allocate the payments coming for Payment Service Providers Globally and reconcile the dedicated GL
• Set up and maintain appropriate records and files concerning customer remittance and accounts receivable posting transactions, perform the GL reconciliations.
• Organize and update the training plan and also the onboarding plan for new joiners within the team
• Act as an operational support mechanism for the AR Team Leader ; Support the TL/Manager to oversee the daily core activities and procedures , provide coaching and assist on individual and collective team projects within the team .Identify the knowledge gap and skill up AR .Share the knowledge and provide training to improve the performance .Assist the coaching team members over process improvement.
• Supports and collaborates with the members of the Transformation Team /Opex team regarding the continuous improvement initiatives /projects
• Ensure standard processes are adhered ,documented and updated in accordance with the compliance standards and guidelines and driven by the business need/change

• Process sub-team operations:

• Handling tickets from multiple OTC teams

• Reporting

• Ad hoc OTC tasks

• Good contact with banks, third party providers and correspondence with internal stakeholders at all levels

Preferred Candidate profile:

• Mandatory OTC Cash Application/Allocation knowledge
• Minimum 9 years of heavy cash applications experience
• Working on multiple bank accounts/ currencies is preferable
• SAP Fica knowledge, MS office, Google Chrome
• Excellent communication skills, both written and spoken in English;
• Team and service oriented approach
• Experience with process improvement or automation
• Accurate with good attention to detail
• Ability to work independently, with high self-motivation and discipline;
• Should be persistent and have sense of urgency
• Creative thinker
• Full ownership, accountability & proactiveness
• Strong organizational and prioritization skills;
• Internationally focused and an awareness of different cultures.
• Project Management and/or process mapping