Senior Process Associate Cash Apps

At Bayer we're visionaries, driven to solve the world's toughest challenges and striving for a world where ,Health for all, Hunger for none' is no longer a dream, but a real possibility. We're doing it with energy, curiosity and sheer dedication, always learning from unique perspectives of those around us, expanding our thinking, growing our capabilities and redefining 'impossible'. There are so many reasons to join us. If you're hungry to build a varied and meaningful career in a community of brilliant and diverse minds to make a real difference, there's only one choice.

Senior Process Associate Cash Apps

YOUR TASKS AND RESPONSIBILITIES:

• As a Senior Associate in the Order to Cash domain, you will be responsible for:
• Maintaining customer accounts and managing workflow system tasks.
• Handling customer queries, resolving disputes, and monitoring account activities.
• Managing inbound and outbound communications (calls, emails, etc.) with external customers.
• Identifying customer needs, clarifying information, and delivering effective solutions.
• Recording, verifying, and executing transactions in line with process documentation.
• Monitoring and addressing process exceptions.
• Performing control checks as per process design.
• Contributing to process improvement initiatives and supporting value-added projects.
• Cross-training within the team to ensure backup coverage.
• Identifying process gaps and proactively coordinating resolutions.
• Preparing and delivering regular reports (e.g., KPIs, aging reports).
• Adapting to organizational changes related to processes and projects.
• Conducting process training sessions as needed.

KEY WORKING RELATION:

• Regional, country, and company employees (business partners)
• Global Process Owners (GPOs)
• Operational Managers
• Team Leads
• Trainers
• Process Experts
• Accountants

WHO YOU ARE:

• You are a motivated and detail-oriented professional with:
• A university degree (preferably in Business Administration or Economics).
• 3–5 years of experience in the Order to Cash domain.
• Fluency in English (spoken and written).
• Proficiency in Microsoft Office tools.
• Experience in project participation or transitions (a plus).
• Strong communication and presentation skills.
• Ability to lead teleconferences in an international setting.
• A proactive, organized, and accurate work style.
• A collaborative mindset and eagerness to learn.
• Comfort working in a highly intercultural environment.

Ever feel burnt out by bureaucracy? Us too. That's why we're changing the way we work— for higher productivity, faster innovation, and better results. We call it Dynamic Shared Ownership (DSO). Learn more about what DSO will mean for you in your new role here

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YOUR APPLICATION

Bayer is an equal opportunity employer that strongly values fairness and respect at work. We welcome applications from all individuals, regardless of race, religion, gender, age, physical characteristics, disability, sexual orientation etc. We are committed to treating all applicants fairly and avoiding discrimination.

Location:

India : Karnataka : Bangalore

Division:

Enabling Functions

Reference Code:

855933

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