Service Head-Inverter

3 days ago

Chandigarh, Chandigarh, India Spinoff Technopark Full time ₹ 8,00,000 - ₹ 15,00,000 per year

JOB DESCRIPTION

Job Title: Service Head Inverter & UPS

Location: Chandigarh

Experience Required: 10+ Years

Salary Range: 8 LPA – 15 LPA

About the Role

We are looking for a highly skilled and experienced Service Head to lead our Inverter & UPS service operations. The ideal candidate will be responsible for managing service teams, ensuring customer satisfaction, overseeing after-sales support, and driving service excellence in the Chandigarh region.

Key Responsibilities:

  • Lead and manage the service department for Inverter & UPS products.
  • Handle after-sales service operations, including installation, maintenance, and breakdown support.
  • Ensure timely resolution of customer complaints and service requests.
  • Develop and implement service strategies to improve customer satisfaction.
  • Manage service engineers/technicians and monitor their performance.
  • Coordinate with the sales and operations team to ensure smooth service delivery.
  • Maintain spare parts inventory and ensure cost-effective utilization.
  • Train, mentor, and build a strong service team.
  • Track service KPIs (response time, resolution rate, customer feedback, etc.) and present reports to management.
  • Ensure compliance with safety and quality standards.
  • Build strong customer relationships and ensure repeat business through service excellence.

Key Requirements:

  • Bachelor's degree/Diploma in Electrical/Electronics/Mechanical Engineering or related field.
  • Minimum 6+ years of experience in service operations for Inverters & UPS systems.
  • Proven leadership skills in handling service teams.
  • Strong knowledge of installation, troubleshooting, and maintenance of power backup systems.
  • Excellent communication, customer handling, and problem-solving skills.
  • Ability to manage multiple service requests and prioritize effectively.
  • Willingness to travel within the region as required.

Compensation:

  • Salary Range: 8,00,000 – 15,00,000 per annum (depending on experience & expertise).

Why Join Us?

  • Opportunity to lead a growing service team in a reputed organization.
  • Competitive pay and performance-based incentives.
  • Chance to work with cutting-edge inverter and UPS technologies.

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