
Service Head-Inverter
3 days ago
JOB DESCRIPTION
Job Title: Service Head Inverter & UPS
Location: Chandigarh
Experience Required: 10+ Years
Salary Range: 8 LPA – 15 LPA
About the Role
We are looking for a highly skilled and experienced Service Head to lead our Inverter & UPS service operations. The ideal candidate will be responsible for managing service teams, ensuring customer satisfaction, overseeing after-sales support, and driving service excellence in the Chandigarh region.
Key Responsibilities:
- Lead and manage the service department for Inverter & UPS products.
- Handle after-sales service operations, including installation, maintenance, and breakdown support.
- Ensure timely resolution of customer complaints and service requests.
- Develop and implement service strategies to improve customer satisfaction.
- Manage service engineers/technicians and monitor their performance.
- Coordinate with the sales and operations team to ensure smooth service delivery.
- Maintain spare parts inventory and ensure cost-effective utilization.
- Train, mentor, and build a strong service team.
- Track service KPIs (response time, resolution rate, customer feedback, etc.) and present reports to management.
- Ensure compliance with safety and quality standards.
- Build strong customer relationships and ensure repeat business through service excellence.
Key Requirements:
- Bachelor's degree/Diploma in Electrical/Electronics/Mechanical Engineering or related field.
- Minimum 6+ years of experience in service operations for Inverters & UPS systems.
- Proven leadership skills in handling service teams.
- Strong knowledge of installation, troubleshooting, and maintenance of power backup systems.
- Excellent communication, customer handling, and problem-solving skills.
- Ability to manage multiple service requests and prioritize effectively.
- Willingness to travel within the region as required.
Compensation:
- Salary Range: 8,00,000 – 15,00,000 per annum (depending on experience & expertise).
Why Join Us?
- Opportunity to lead a growing service team in a reputed organization.
- Competitive pay and performance-based incentives.
- Chance to work with cutting-edge inverter and UPS technologies.
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