Customer Account Manager

2 days ago

Pune, Maharashtra, India GKN Automotive Full time ₹ 15,00,000 - ₹ 25,00,000 per year

Role Overview

GKN Automotive India is seeking a dynamic and strategic
Assistant / Deputy Manager – Commercial
to lead customer account management and business development for our West Zone clients, including industry leaders like Tata Motors, Bajaj Auto, MG Motors, Stellantis, and Fiat. This high-impact role contributes directly to 30–40% of GKN India's revenue and volume.

You'll be the front-line contact for key accounts, driving new business, profitability, and long-term partnerships while collaborating with internal teams across Central Purchase, Plant Operations, Finance, and Global Account Management.

Key Responsibilities

  • Lead
    pre-RFQ engagement
    , RFQ generation, quote preparation, and negotiation
  • Drive
    competitive insights
    to shape winning proposals
  • Maintain and improve
    profitability
    across current and new business
  • Own
    budgeting, demand planning
    , and long-range strategy (4YP)
  • Develop and execute
    customer business strategies
  • Deep dive into customer systems, portals, vehicle cycle plans, and sourcing strategies
  • Conduct
    strategic visits
    to foster customer intimacy and long-term growth
  • Manage
    pricing mechanisms
    and settlements
  • Support
    VAVE, ECN, and resourcing
    initiatives for cost competitiveness
  • Collaborate with plant teams on
    supply chain, quality, and overdue issues
  • Maintain
    costing databases
    and support MIS reporting
  • Apply global key account management practices and profitability metrics
  • Analyze and leverage
    competitive intelligence
    for business advantage

Qualifications & Experience

  • Bachelor of Engineering
    (MBA preferred)
  • 8–10 years
    in the auto component industry, ideally with Tier 1 system suppliers

Core Competencies

  • Strong analytical and reasoning skills
  • Excellent communication and negotiation abilities
  • Collaborative mindset and team leadership potential
  • Assertiveness, decision-making, and persuasive influence

Why Join Us?

At GKN Automotive India, you'll be part of a high-performance team shaping the future of mobility. This role offers exposure to global account strategies, leadership development, and the opportunity to make a measurable impact on business growth.

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