Customer Account Manager
4 days ago
Role Overview
GKN Automotive India is seeking a dynamic and strategic
Assistant / Deputy Manager – Commercial
to lead customer account management and business development for our West Zone clients, including industry leaders like Tata Motors, Bajaj Auto, MG Motors, Stellantis, and Fiat. This high-impact role contributes directly to 30–40% of GKN India's revenue and volume.
You'll be the front-line contact for key accounts, driving new business, profitability, and long-term partnerships while collaborating with internal teams across Central Purchase, Plant Operations, Finance, and Global Account Management.
Key Responsibilities
- Lead
pre-RFQ engagement
, RFQ generation, quote preparation, and negotiation - Drive
competitive insights
to shape winning proposals - Maintain and improve
profitability
across current and new business - Own
budgeting, demand planning
, and long-range strategy (4YP) - Develop and execute
customer business strategies - Deep dive into customer systems, portals, vehicle cycle plans, and sourcing strategies
- Conduct
strategic visits
to foster customer intimacy and long-term growth - Manage
pricing mechanisms
and settlements - Support
VAVE, ECN, and resourcing
initiatives for cost competitiveness - Collaborate with plant teams on
supply chain, quality, and overdue issues - Maintain
costing databases
and support MIS reporting - Apply global key account management practices and profitability metrics
- Analyze and leverage
competitive intelligence
for business advantage
Qualifications & Experience
- Bachelor of Engineering
(MBA preferred) - 8–10 years
in the auto component industry, ideally with Tier 1 system suppliers
Core Competencies
- Strong analytical and reasoning skills
- Excellent communication and negotiation abilities
- Collaborative mindset and team leadership potential
- Assertiveness, decision-making, and persuasive influence
Why Join Us?
At GKN Automotive India, you'll be part of a high-performance team shaping the future of mobility. This role offers exposure to global account strategies, leadership development, and the opportunity to make a measurable impact on business growth.
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