Customer Account Manager

2 days ago

Pune, Maharashtra, India GKN Automotive Full time ₹ 15,00,000 - ₹ 25,00,000 per year

Job Description
Role Title:
Assistant / Deputy Manager
Function:
Commercial
Sub-Function:
Management & Support
Leadership Framework:
Manager
Problem-Solving Level:
Defines New Concepts and Thinking

Key Internal Partners:
Central Purchase, Plant Operations, Finance, Regional & Global Account Teams

Key External Partners:
Customers including Tata Motors, Bajaj Auto, MG Motors, Stellantis, and Fiat

Role Purpose & Value:
This role serves as a front-line contact responsible for sales, business development, and key account management for North customer accounts. These accounts contribute approximately 30–40% of GKN India's volumes and revenues.

Key Responsibilities:

  • Drive new business development through pre-RFQ engagement with customer engineering, purchasing, and development teams. Manage RFQ generation and quote preparation, including breakdowns, walkthroughs, and negotiations.
  • Engage with customers before RFQs to gather competitive insights on products, pricing, development, and sourcing to help GKN submit competitive proposals.
  • Maintain and improve profitability for both current and new business.
  • Prepare budgets and conduct mid- and long-range planning (4YP), including demand planning based on customer and market inputs.
  • Support the development and execution of customer business strategies.
  • Develop a deep understanding of customer systems, portals, vehicle cycle plans, market positions, growth strategies, sourcing enablers, technology needs, and competitor activities to align GKN strategies.
  • Conduct periodic visits and engagements to build long-term strategic partnerships with customers.
  • Understand pricing mechanisms and ensure timely pricing settlements with customers.
  • Support or lead VAVE initiatives, ECNs, and resourcing activities to maintain cost competitiveness and profitability.
  • Adhere to GKN's Health, Safety, and Environment guidelines.
  • Support plant functions in resolving supply chain issues, overdues, and quality concerns.
  • Maintain and develop costing databases and support internal and external MIS requirements.
  • Be familiar with global key account management ways of working and basic business profitability metrics.
  • Conduct competitive analysis and intelligence mapping to leverage business advantages.

Essential Qualifications & Experience:
Bachelor of Engineering (MBA optional) with 8–10 years of experience in the auto component industry, preferably with tier-1 system suppliers.

Essential Competencies:
Strong analytical and reasoning skills, good communication abilities, excellent team collaboration, persuasive and assertive mindset, decision-making and negotiation skills, and potential leadership qualities.

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