Customer Account Manager

2 days ago

Pune Maharashtra India, Maharashtra GKN Automotive Full time

Role Overview

GKN Automotive India is seeking a dynamic and strategic Assistant / Deputy Manager – Commercial to lead customer account management and business development for our West Zone clients, including industry leaders like Tata Motors, Bajaj Auto, MG Motors, Stellantis, and Fiat. This high-impact role contributes directly to 30–40% of GKN India’s revenue and volume.

You’ll be the front-line contact for key accounts, driving new business, profitability, and long-term partnerships while collaborating with internal teams across Central Purchase, Plant Operations, Finance, and Global Account Management.


Key Responsibilities

  • Lead pre-RFQ engagement, RFQ generation, quote preparation, and negotiation
  • Drive competitive insights to shape winning proposals
  • Maintain and improve profitability across current and new business
  • Own budgeting, demand planning, and long-range strategy (4YP)
  • Develop and execute customer business strategies
  • Deep dive into customer systems, portals, vehicle cycle plans, and sourcing strategies
  • Conduct strategic visits to foster customer intimacy and long-term growth
  • Manage pricing mechanisms and settlements
  • Support VAVE, ECN, and resourcing initiatives for cost competitiveness
  • Collaborate with plant teams on supply chain, quality, and overdue issues
  • Maintain costing databases and support MIS reporting
  • Apply global key account management practices and profitability metrics
  • Analyze and leverage competitive intelligence for business advantage


Qualifications & Experience

  • Bachelor of Engineering (MBA preferred)
  • 8–10 years in the auto component industry, ideally with Tier 1 system suppliers


Core Competencies

  • Strong analytical and reasoning skills
  • Excellent communication and negotiation abilities
  • Collaborative mindset and team leadership potential
  • Assertiveness, decision-making, and persuasive influence

Why Join Us?

At GKN Automotive India, you’ll be part of a high-performance team shaping the future of mobility. This role offers exposure to global account strategies, leadership development, and the opportunity to make a measurable impact on business growth.

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