CSE (Customer Support Executive)

7 days ago

Ahmedabad, Gujarat, India HoneyVeda Full time ₹ 8,000 - ₹ 15,000 per year

Role Overview:

We are looking for a proactive Customer Support Executive to enhance customer satisfaction and retention. You'll handle queries, order tracking, returns, and feedback while ensuring a seamless experience across multiple channels.

Key Responsibilities:

  • Respond to customer queries via email, chat, phone & social media, ensuring quick resolution.
  • Address concerns like order status, complaints, leakages & delivery issues.
  • Handle queries (address verification, product usage, benefits) quickly and efficiently.
  • Coordinate with logistics partners (Delhivery, ShipRocket) for order-related concerns.
  • Engage with loyal customers for testimonials & events.
  • Help reduce cart abandonment by resolving purchase hesitations.

What We're Looking For:

  • years of customer support experience (E-commerce/FMCG preferred).
  • Strong communication skills in English & Hindi (verbal & written).
  • Ability to handle escalations professionally with a customer-first approach.
  • Familiarity with CRM & ticketing systems is a plus.
  • Passion for customer service & relationship-building

If you're eager to create meaningful customer experiences, we'd love to hear from you

Job Type: Full-time

Pay: ₹8, ₹15,000.00 per month

Schedule:

  • Day shift

Work Location: In person

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