
CSE (Customer Support Executive)
1 day ago
Role Overview:
We are looking for a proactive Customer Support Executive to enhance customer satisfaction and retention. You'll handle queries, order tracking, returns, and feedback while ensuring a seamless experience across multiple channels.
Key Responsibilities:
- Respond to customer queries via email, chat, phone & social media, ensuring quick resolution.
- Address concerns like order status, complaints, leakages & delivery issues.
- Handle queries (address verification, product usage, benefits) quickly and efficiently.
- Coordinate with logistics partners (Delhivery, ShipRocket) for order-related concerns.
- Engage with loyal customers for testimonials & events.
- Help reduce cart abandonment by resolving purchase hesitations.
What We're Looking For:
- years of customer support experience (E-commerce/FMCG preferred).
- Strong communication skills in English & Hindi (verbal & written).
- Ability to handle escalations professionally with a customer-first approach.
- Familiarity with CRM & ticketing systems is a plus.
- Passion for customer service & relationship-building
If you're eager to create meaningful customer experiences, we'd love to hear from you
Job Type: Full-time
Pay: ₹8, ₹15,000.00 per month
Schedule:
- Day shift
Work Location: In person
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