Operations Support

2 weeks ago

Mohali, Punjab, India Pearce Services Global Full time ₹ 2,00,000 - ₹ 6,00,000 per year

Job title Operations Support - Telecom Admin

Job location- Mohali, Punjab

About US:

Pearce Services is a leading national provider of operations, maintenance, and engineering services for mission-critical telecom and renewable energy infrastructure. We safely service our Wireless, Wireline/Fiber, Network ISP, Wind, Solar, EV Charging, and Energy Storage infrastructure customers around-the-clock.

About the Role:

Our innovative and growing company is looking to fill the role of Operations assistant (Dispatcher). As a Telecom Dispatch, we play a crucial role in coordinating and managing telecom-related requests from multiple customers. Our responsibilities involve handling dispatch operations efficiently while ensuring timely responses and maintaining service quality. Please review the list of Role & responsibilities and qualifications.

Roles & Responsibilities

  • Analyze incoming tickets and create work orders based on the requirements.
  • Assign and schedule field technicians using various tools like Excel, SharePoint, Google Maps, GIS, Live GPS Maps, and the VZW Vendor Portal.
  • Ensure accurate updates of area maps and telecom service plans.
  • Handle multiple customer requests across different portals and platforms.
  • Understand customer requirements both verbally and non-verbally, ensuring clear communication and execution.
  • Utilize GIS tools for routing technicians efficiently through GIS applications.
  • Manage real-time tracking of technicians and dispatch accordingly to maintain optimal coverage.
  • Ensure SLA compliance, prioritize urgent calls for timely resolution, and maintain TAT for high customer satisfaction.
  • Facilitate smooth workflow by bridging customers, technicians, and management, providing real-time updates, and using effective communication to address concerns

Skills and Capabilities -

  • Ability to analyze tickets, prioritize requests, and create accurate work orders.
  • Strong problem-solving skills to handle urgent requests while maintaining SLA and TAT
  • Excellent verbal and non-verbal communication to understand and fulfill customer requests.
  • Experience handling multiple customers and addressing their requirements professionally.
  • Multitasking and time management skills to handle high-priority requests efficiently.
  • Efficiently assign technicians based on availability, location, and skill set.
  • Proficiency in Excel, Word, and Outlook for scheduling, reporting, and communication.
  • Knowledge of managing customer interactions across multiple platforms (e.g., phone, email, chat) and familiarity with related software.

Requirements -

  1. Graduate in non-engineering stream.

  2. Experience: Minimum 1 years in dispatching, customer service, logistics, or coordination.

  3. Able to work in Different shifts, Day , Night and Swing Depending on the Business need and Week off will not be on Saturday and Sunday.

  • Operations Manager

    1 day ago

    Mohali, Punjab, India Liberty Truck Lines Full time ₹ 10,00,000 - ₹ 12,00,000 per year

    Call or WhatsApp your CV at Email: Company Overview:Liberty Truck Lines is a US-based asset-owned logistics company with its back-end support office in Mohali, India. We are a growing name in professional trucking logistics and freight brokerage. We provide excellent growth opportunities through structured logistics training and a rewarding compensation...

  • Operation Engineer

    1 week ago

    Mohali, Punjab, India Supreme Technologies Full time ₹ 1,83,072 - ₹ 3,06,124 per year

    Job Title: Operations EngineerCompany name - Supreme TechnologiesLocation: Mohali (Work from office)Experience: FreshersPosition - 1Must have good Communication SkillsMBA in Marketing, Operations, or a related field.Freshers are encouraged to apply.We are looking for a dynamic and detail-oriented Operations Engineer to join our team. This role is ideal for...

  • Operation Engineer

    1 week ago

    Mohali, Punjab, India Supreme Technologies Full time ₹ 84,000 - ₹ 4,20,000 per year

    Job Title: Operations EngineerCompany name - Supreme TechnologiesLocation: Mohali (Work from office)Experience: FreshersPositions - 2Must have good Communication SkillsMBA in Marketing, Operations, or a related field.Freshers are encouraged to apply.We are looking for a dynamic and detail-oriented Operations Engineer to join our team. This role is ideal for...

  • Operations Executive

    2 weeks ago

    Mohali, Punjab, India Orders Elevate Full time ₹ 1,04,000 - ₹ 1,30,878 per year

    About Orders ElevateOrders Elevate manages online businesses for 50+ F&B brands and provides consultancy to help restaurants, cafes, and cloud kitchens grow through streamlined operations, digital management, and performance-driven solutions.Job DescriptionWe are seeking a detail-orientedBusiness Operations Executiveto support daily operations and ensure...

  • Computer Operator

    1 week ago

    Mohali, Punjab, India Numus Full time ₹ 2,00,000 - ₹ 4,00,000 per year

    Company DescriptionNumus is a trusted financial advisory firm dedicated to helping clients achieve financial freedom through tailored investment, insurance, and wealth management solutions. Our services include Investment Planning, Insurance Advisory, Tax-Efficient Wealth Strategies, Retirement Planning, and Risk Management. Our mission is to combine...

  • Operations Manager

    1 day ago

    Mohali, Punjab, India Level up PR Full time ₹ 2,40,000 - ₹ 6,00,000 per year

    Job Title: Operations ManagerLocation: Plot 267, JLPL Industrial Area, Mohali- PunjabExperience Required: Minimum 1 year in a related industryEmployment Type: Full-TimeAbout Level Up PRLevel Up PR is a dynamic and growing public relations and marketing firm that focuses on delivering impactful strategies to help brands scale and strengthen their presence. We...

  • Senior Operations Executive

    7 days ago

    Mohali, Punjab, India Eon Infotech Full time ₹ 20,00,000 - ₹ 25,00,000 per year

    The Operations Executive will be responsible for managing customers and support technicians to ensure seamless operation and customer satisfaction for VTS (Vehicle Tracking Systems) services. The ideal candidate will play a key role in maintaining client relations, planning and coordinating technical support, and overseeing installation and maintenance...

  • Junior Operations Specialist

    1 day ago

    Mohali, Punjab, India Lytegen Full time ₹ 4,00,000 - ₹ 6,00,000 per year

    We are seeking a detail-oriented and organized Junior Operations Specialist (Fresher) to support our solar operations team. The role involves maintaining accurate project records, updating databases, and ensuring timely documentation for residential and commercial solar installations. This position plays a vital role in streamlining workflows and supporting...

  • Franchise Operations Executive

    7 days ago

    Mohali, Punjab, India Pro Ultimate Full time ₹ 6,00,000 - ₹ 8,00,000 per year

    Company DescriptionPro Ultimate is a leading gym chain with over 125 locations across India, dedicated to promoting health and wellness through innovative fitness solutions. We offer premier facilities and expert guidance from certified trainers, creating an inclusive community that supports every member's fitness journey. Our commitment to excellence...

  • Operation Manager

    3 days ago

    Mohali, Punjab, India Avian Travels LLC Full time ₹ 9,60,000 - ₹ 12,00,000 per year

    Job Title:Manager – Operations (Air Ticketing – USA & Canada)Location:Mohali, Punjab (Night shift)Job Summary:We are seeking an experienced and dynamic Operations Manager to lead our air ticketing team specializing in USA & Canada travel routes. The ideal candidate will have a strong background in GDS systems, team management, customer service, and...