Lead - B2B Operations

2 days ago

Gurgaon, Haryana, India Wedmegood Full time

About Us:

  • We are a fast-growing wedding services platform aggregator, revolutionizing the wedding industry by connecting couples with top-tier vendors, venues, and service viders.

  • Our mission is to simplify and streamline the wedding planning cess, delivering seamless experiences to clients and high-value business opportunities to vendors.

  • As a B2B Operations Lead, you will drive vendor operations, build strong partner relationships, and ensure operational excellence in our B2B ecosystem.

Key Responsibilities:

B2B Vendor Management & Partnerships:

  • Own and drive the onboarding, engagement, and retention of wedding service viders (venues, decorators, photographers, caterers, etc.).

  • Develop strategic partnerships with premium vendors to enhance offerings and exclusive collaborations.

  • Negotiate pricing, service agreements, and SLAs with vendors to ensure quality and efficiency.

Operational Efficiency & cess Imvement:

  • Streamline and optimize B2B workflows, ensuring a seamless vendor and client experience.

  • Implement SOPs and automation tools for lead management, bookings, and service delivery.

  • Monitor vendor performance, feedback, and issue resolution, ensuring high service quality.

People Management & Leadership:

  • Lead, mentor, and scale a high-performing B2B operations team

  • Set KPIs, track performance, and drive a culture of ownership and execution.

  • Foster strong cross-functional collaboration with sales, customer success, and marketing teams.

Data-Driven Decision Making:

  • Use analytics and to enhance vendor performance and imve marketplace efficiency.

  • Monitor conversion rates, fulfillment rates, and vendor NPS, taking corrective actions where needed.

  • Leverage CRM and BI tools to track, measure, and forecast business performance.

Who You Are:

Must-Have Skills & Experience:

  • 5-8 years of experience in B2B operations, vendor management, or marketplace operations

  • ven ability to manage teams, drive performance, and lead cess imvements.

  • Strong negotiation skills with a deep understanding of pricing models, SLAs, and vendor partnerships.

  • Tech-savvy with experience in CRM, automation tools, and analytics dashboards.

  • Ability to analyze data, derive , and implement data-backed strategies.

  • Excellent communication and relationship-building skills

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