Back Office Assistant
2 days ago
Pay: ₹22, ₹35,000.00 per month
Job description:
We are looking for a dependable and detail-oriented Customer Service Assistant to join our growing team. This role is crucial in supporting front office operations, streamlining administrative workflows, and managing essential data processes. The ideal candidate will ensure excellent service delivery and contribute to the smooth functioning of our internal systems.
Key Responsibilities
- Customer Support:
Handle customer queries through phone, email, chat, and other platforms.
Provide accurate information about our services, products, and company policies.
- Problem Resolution:
Identify the root cause of customer concerns and offer effective solutions.
Escalate complex issues to relevant departments when required.
- Service Guidance:
Assist customers in understanding how to use our offerings.
Explain product features and benefits to maximize customer satisfaction.
- Complaint Management:
Address customer complaints with professionalism, patience, and empathy.
Aim to resolve all concerns promptly and effectively.
- Follow-Up:
Ensure all customer concerns are resolved.
Conduct follow-up communications to confirm satisfaction.
Job Type - Full-Time
Permanent
Open to Freshers
Salary
₹22,000.00 – ₹35,000.00 per month
Benefits
Health Insurance
Work Schedule
Fixed Shift
Night Shift / US Shift
Monday to Friday
Work Location
On-site at:
Bodakdev, Ahmedabad, Gujarat
Note: Candidates should be able to reliably commute or be willing to relocate before joining.
Requirements
Language: English (Preferred)
Availability: Night Shift (Preferred)
Job Types: Full-time, Fresher
Schedule:
Night shift: 6:30 PM - 3:30 AM
Language: English (Preferred), Hindi (Preferred)
Work Location: In person
*Speak with the employer*
Job Types: Full-time, Permanent, Fresher
Pay: ₹22, ₹35,000.00 per month
Benefits:
- Health insurance
Work Location: In person
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