Back Office Assistant

3 days ago

Bodakdev Ahmedabad Gujarat, India Zephyrnet Technosoft Full time ₹ 26,40,000 - ₹ 42,00,000 per year

Pay: ₹22, ₹35,000.00 per month

Job description:

We are looking for a dependable and detail-oriented Customer Service Assistant to join our growing team. This role is crucial in supporting front office operations, streamlining administrative workflows, and managing essential data processes. The ideal candidate will ensure excellent service delivery and contribute to the smooth functioning of our internal systems.

Key Responsibilities

  1. Customer Support:

Handle customer queries through phone, email, chat, and other platforms.

Provide accurate information about our services, products, and company policies.

  1. Problem Resolution:

Identify the root cause of customer concerns and offer effective solutions.

Escalate complex issues to relevant departments when required.

  1. Service Guidance:

Assist customers in understanding how to use our offerings.

Explain product features and benefits to maximize customer satisfaction.

  1. Complaint Management:

Address customer complaints with professionalism, patience, and empathy.

Aim to resolve all concerns promptly and effectively.

  1. Follow-Up:

Ensure all customer concerns are resolved.

Conduct follow-up communications to confirm satisfaction.

Job Type - Full-Time

Permanent

Open to Freshers

Salary

₹22,000.00 – ₹35,000.00 per month

Benefits

Health Insurance

Work Schedule

Fixed Shift

Night Shift / US Shift

Monday to Friday

Work Location

On-site at:

Bodakdev, Ahmedabad, Gujarat

Note: Candidates should be able to reliably commute or be willing to relocate before joining.

Requirements

Language: English (Preferred)

Availability: Night Shift (Preferred)

Job Types: Full-time, Fresher

Schedule:

Night shift: 6:30 PM - 3:30 AM

Language: English (Preferred), Hindi (Preferred)

Work Location: In person

*Speak with the employer*

Job Types: Full-time, Permanent, Fresher

Pay: ₹22, ₹35,000.00 per month

Benefits:

  • Health insurance

Work Location: In person

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