Maintenance Manager

9 hours ago

Yelahanka, Karnataka, India Vizmo Full time ₹ 9,00,000 - ₹ 12,00,000 per year
Maintenance Manager
Maintenance Manager

Position: Electronic Security Service & Maintenance Manager

Location: Bengaluru

Role Overview:

We are seeking an experienced and dynamic Electronic Security Service & Maintenance Manager to lead our service operations at Vizmo. This role involves managing a team of field technicians and engineers responsible for maintaining and servicing CCTV, Access Control, and Fire Alarm systems across client sites in the APAC region. The ideal candidate will bring strong leadership skills, hands-on experience in electronic security systems, and a passion for operational excellence and continuous improvement.

Key Responsibilities:
  • Provide strong leadership and direction to a regional team of service engineers and technicians, fostering a high-performance and customer-centric culture.
  • Manage and supervise the maintenance, troubleshooting, and servicing of electronic security systems including CCTV, Access Control, and Fire Alarm systems at multiple client locations.
  • Oversee day-to-day service operations ensuring SLAs, quality standards, and safety protocols are consistently met.
  • Conduct root cause analysis of recurring system issues and implement preventive and corrective action plans to minimize downtime.
  • Coordinate with internal departments, global teams, and vendors to standardize maintenance procedures and share best practices across regions.
  • Maintain and track service metrics such as response times, system alarms, service requests, and maintenance schedules.
  • Administer AMC contracts, renewals, and vendor management, including reviewing purchase orders and managing invoice processing.
  • Work with the finance team to forecast and manage the maintenance budget, ensuring cost-effective service delivery.
  • Support technical upgrades and enhancement initiatives including firmware updates and system migrations, in coordination with the global engineering team.
Qualifications:
  • Bachelor's/Diploma in Electronics, Electrical, Instrumentation, or related field.
  • 6–8 years of experience in electronic security systems with at least 3 years in a leadership or team management role.
  • Proven experience handling CCTV, Access Control (e.g., Lenel, Honeywell, HID), and Fire Alarm systems (e.g., Siemens, Notifier, Edwards).
  • Strong knowledge of electronic security infrastructure and maintenance best practices.
  • Excellent communication, team management, and client-handling skills.
  • Strong organizational and problem-solving abilities with a keen eye for detail.
  • Proficient in Microsoft Office, SharePoint, and alarm monitoring tools.
Working Conditions:
  • Role requires handling sensitive security information with utmost discretion and confidentiality.
  • Primarily office-based with occasional travel to client sites for audits, escalations, and team supervision.
  • Must be flexible to work in a dynamic and fast-paced environment.

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