Delivery Manager

2 days ago

Thiruvananthapuram, Kerala, India UST Full time

Role Description
The
IT Infrastructure Senior Delivery Manager
is accountable for end-to-end global service delivery across key Infrastructure domains including Datacenter, Cloud, Network, Workplace, and IT Operations. This role requires a strong blend of operational leadership, financial discipline, stakeholder engagement, and business growth orientation. The position focuses on delivery excellence, client satisfaction, cost optimization, and proactive business development to strengthen existing client relationships and drive new opportunities.

Key Responsibilities
Delivery Leadership

  • Lead global Infrastructure delivery operations across multiple accounts and diverse service lines.
  • Oversee delivery for Cloud (AWS, Azure, GCP), Datacenter, Network, Security, and Workplace services.
  • Ensure SLA compliance, governance adherence, and continuous service improvement.
  • Manage transitions, steady-state operations, transformation programs, and service modernization initiatives.

Financial & Cost Management

  • Own the P&L for Infrastructure delivery operations and drive overall profitability.
  • Develop budgets, forecasts, and cost models aligned with account and organizational goals.
  • Improve resource utilization and reduce operational costs while maintaining delivery quality.

Stakeholder & People Management

  • Build and nurture strong relationships with global clients, internal stakeholders, and delivery teams.
  • Collaborate with business, pre-sales, and account leadership to align delivery outcomes with client expectations.
  • Lead, mentor, and develop a high-performing global delivery organization.

Business Development

  • Partner with sales and account teams to identify growth opportunities within existing accounts.
  • Support proposal creation, solution presentations, and RFP responses.
  • Drive revenue growth through proactive engagement, upselling, and cross-selling of infrastructure services.
  • Represent the organization in client meetings, governance forums, and business reviews.

Required Skills & Experience

  • 20+ years of experience in IT Infrastructure delivery and operations within an IT services environment.
  • Proven experience leading large-scale, multi-location delivery teams (500+ FTEs preferred).
  • Strong domain knowledge across Datacenter, Cloud, Network, Security, and End-User Computing.
  • Demonstrated experience in financial management with full P&L accountability.
  • Strong stakeholder management, communication, and leadership capabilities.
  • Experience in business growth, pre-sales engagement, and client expansion activities.
  • Understanding of ITIL processes, automation initiatives, and service transformation.

Education & Certifications

  • Bachelor's or Master's degree in Computer Science, Information Technology, or related fields.
  • Preferred: ITIL Expert, PMP, and/or Cloud certifications (AWS, Azure, GCP).

Key Attributes

  • Strategic thinker with strong business acumen and delivery focus.
  • Strong financial discipline and operational excellence.
  • Exceptional leadership, communication, and interpersonal skills.
  • Customer-centric mindset with experience managing senior-level stakeholders.
  • Results-oriented, with a passion for innovation, transformation, and growth.

Skills
Operational Strategy,Delivery Management,Business Development

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